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Client Services Advisor

3 months ago

St Annes, Lancashire, United Kingdom Inenco Full time

Inenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers.

This gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilience.

Our customers include leading organisations across sectors from manufacturing to hospitality and retail to logistics. We also support the delivery of public sector services with a particular focus on health, social housing and education.

Position:


This role is to be the first point of interaction between Inenco and clients in order to review and resolve queries to achieve 100% client satisfaction across all areas of client service delivery.

See attached job description for more.

Requirements:

  • Experience of managing basic client queries and delivering excellence and client satisfaction client management system.
  • Experience of using client management system
  • Good Numerical Aptitude
  • Good communication skills
- verbal and written to articulate to the client

  • Confident in liaising with internal and external stakeholders
  • Competent Excel user
  • Problem solving skills
  • Ability to work to tight deadlines and balance multiple workstreams
  • Adaptability & willingness to learn

Other information:

  • Salary £22.4k£26.1k per annum
  • Annual pay related appraisals
  • 23 days holidays plus bank holidays (option to Buy and Sell Holidays)
  • Hybrid working after probation
  • Early finish Friday
  • FREE parking
  • Birthday hour
  • Subsidised costa coffee
  • Access to Health Hero GP service
  • Onsite canteen
  • Employee development programmes
  • Refer a friend scheme up to £1,000
  • Benefits Platform gym membership, cycle to work, retail discounts plus many more
  • Fan Club Awards
**Closing date 1st March 2024