Rental Administrator

2 weeks ago

Warrington, Warrington, United Kingdom Crown Lift Trucks Ltd Full time


Rental Administrator - Warrington

Rental Administrator - Warrington
  • Full Time
  • Warrington, UK
  • With Professional Experience
  • 5/10/24
About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

"Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value."

Quality and performance are the foundation of Crown's success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown's headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Responsible for the administration of the short-term rental fleet which incorporates dealing with rental enquiries from customers and sales team, locating and selecting of suitable trucks, raising of rental agreements, daily invoicing and credits, Using Baan software to process orders and maintain fleet status and use of other reporting methods to provide information to monitor UK rental KPI's.

To focus on the day to day administration of the Short-Term Rental Fleet. You will have the ability to work independently and as part of a team, hold good communication skills, work to a high standard and be able to work to timescales as required.

  • Answering the telephone and dealing with Customer/sales force enquiries.
  • Locate and select suitable trucks to meet customer requirements.
  • Ensure successful interaction with other departments to ensure trucks are prepared and available for transportation in line with agreed customer expectations.
  • To ensure all activities are logged and recorded on our rental management software.
  • Raising contracts and invoices on a daily basis.
  • Dealing with Customer and/or Sales Force queries.
  • Expanding service provided to customers by identifying new revenue streams and liaising with the Sales team.
  • Dealing with invoice and customer queries in relation to current and/or terminated agreements.
  • Ensuring customer returns are dealt with promptly and any damaged is invoiced.
  • Carry out regular stock takes as required and ensure all equipment is labelled and booked in accordingly.
  • Monitor and control rental fleet maintenance.
  • Carry out other duties which may or may not be related to the job, as reasonably requested by management.

Key Result Areas (KRA's)

Responsibilities

Resource Management

· Locating and selecting suitable trucks for hire.

· Organising equipment through the Workshop and through transport to ensure trucks are delivered to customers on a timely basis.

· Ensure rental pricing is in line with company pricing policies.

· Ensuring assets are managed correctly within our computer systems.

· Carry out regular stock takes as required and ensure all equipment is labelled accordingly.

Profit and Loss

· Ensure the Rental Department manages the maintenance of the fleet within budgeted objectives.

· Ensure a robust mechanism and process is adhered to for the inspection of off hires and assist the service department with the recovery of damage billing.

· Manage minimum rental ready targets for the fleet.

Operational Efficiency

· Ensure successful interaction with other departments to make sure certain trucks are prepared and available for transportation in line with agreed customer expectations.

· Regularly review customer communication in order to improve the department's ability to respond effectively and thus maximise successful outcomes for enquiries.

· Monitor success and failure rates of responses to enquiries.

· Monitor all deliveries compared against agreed customer expectations.

· Ensure the department reviews maintenance spend on a daily/weekly/monthly basis.

· Regular review meetings with Regional Rental Manager to ensure that fundamental requirements for the management of the rental fleet are adhered to and necessary corrective actions taken.

· Monitor and control rental fleet maintenance.

Customer Relations

· To maintain regular communication with existing rental clients to ensure total customer satisfaction

· To ensure all rental customer enquiries are completed accurately and any information pass to the relevant sales person

· Answering the telephone and dealing with customer and/or sales team enquiries/queries.

· Expanding service provided to customers by identifying potential new revenue streams.

· Dealing with invoicing and customer queries in relation to current and/or terminated agreements.

Reporting and Administration

· Ensure robust measures and monitors for the regular maintenance of the fleet including Preventative Maintenance, Thorough Examinations, Field Modifications, Capacity Ratings etc. are routinely reviewed and adhered to.

· To coordinate the daily activities of incoming rental enquiries, including handling customer enquiries, quoting rental prices, attachments and transport movements etc.

· Safeguard against trucks being dispatched without a final Pre-Delivery Inspection.

· Ensure the department actively follows through to conclusion the timely completion of any repairs, modifications, adjustments or calibrations identified by the Service Department.

Safety & Risk Management

· Ensure all Health & Safety procedures are followed and adhered to as per company policy

· Ensure every rented truck in the fleet is maintained in accordance with PUWER and LOLER.

Person Specification

Essential Skills:

Excellent customer service and administration skills.

Good working knowledge of Microsoft Office packages.

Ability to work on their own initiative.

Organised team player who can work under pressure in order to meet day to day demands of the position.

High numeracy and accuracy skills.

Attention to detail.

Desirable Skills:

Experience in a similar role would be beneficial.

Fork lift truck licence

Vacancy Details

Hours of Work:

Monday to Thursday – 08:00am to 4:30pm (with 1 hour unpaid for lunch)

Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch)

Salary:

Dependent on experience

Holidays:

25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

  • Company pension plan.
  • 25 days annual leave plus bank holidays.
  • Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
  • Employee assistance programme.

Please contact us via our website at:

Crown Lift Trucks Ltd
Karen Ledger
Rutherford Road
Basingstoke
RG24 8PD

If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on or via

Apply online Powered by softgarden

  • Rental Administrator

    2 weeks ago

    Warrington, Warrington, United Kingdom Horizon Recruitment Solutions Full time

    We are currently recruiting for a Rental Administrator to join our fantastic and well-established client based in Warrington. This is a great opportunity for a strong administrator to establish a career within the materials handling industry working for a global client that invests in its workforce to ensure its employees' development and career path is a...

  • Rental Administrator

    2 weeks ago

    Warrington, Warrington, United Kingdom Crown Equipment Corporation Full time

    Responsible for the administration of the short-term rental fleet which incorporates dealing with rental enquiries from customers and sales team, locating and selecting of suitable trucks, raising of rental agreements, daily invoicing and credits, Using Baan software to process orders and maintain fleet status and use of other reporting methods to provide...

  • Rental Administrator

    2 weeks ago

    Warrington, Warrington, United Kingdom G & G Technical Recruitment Full time

    Job Title - Rental AdministratorLocation - WarringtonSalary - £25,000Type - Full time, permanentBenefits - Pension, holiday, onsite parking, Employee Assistance Programme, company pension, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts and rewardsHours - Monday - FridayWhere would I...

  • Learning and Development Business Partner

    2 weeks ago

    Warrington, Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role An exciting opportunity is available to join the Learning and Development Team at Sunbelt Rentals. We are looking for an individual with a passion for learning and development who can understand the needs of both the business and its employees. Join us as an L&D Business Partner. Your role will involve supporting the business in fostering...

  • Transport De-brief Clerk

    2 weeks ago

    Warrington, Warrington, United Kingdom Driving Force Wilmslow Full time

    Driving Force Recruitment Ltd operating as an Employment Business are recruiting for a Transport De-Briefer on a DAY Shift for our client based in Winwick Quay,Warrington.Job details: Shift Monday to Friday, 1200 to 2000 with a 30 minute UNPAID break daily.Salary:£11.00 per hourContract Type:Temporary - OngoingThe Criteria & Benefits: Immediate start...

  • Field Service Manager

    2 weeks ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Description Responsible for handling a team of highly skilled service engineers. With the primary responsibility for enhancing the quality of services that are being provided to our customers. Management and continuous improvement of Field Service activities in line with company objectives. Strive to ensure all activities are accomplished in the...

  • Rental Administrator

    2 weeks ago

    Warrington, United Kingdom Horizon Recruitment Solutions Full time

    We are currently recruiting for a Rental Administrator to join our fantastic and well-established client based in Warrington.  This is a great opportunity for a strong administrator to establish a career within the materials handling industry working for a global client that invests in its workforce to ensure its employees' development and career path is a...

  • Rental Administrator

    4 weeks ago

    Warrington, United Kingdom G & G Technical Recruitment Full time

    **Job Title** - Rental Administrator **Location** - Warrington **Salary** - £25,000 **Type** - Full time, permanent **Benefits** - Pension, holiday, onsite parking, Employee Assistance Programme, company pension, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts and rewards **Hours** -...

  • Rental Administrator

    1 month ago

    Warrington, United Kingdom Crown Full time

    Job Description Responsible for the administration of the short-term rental fleet which incorporates dealing with rental enquiries from customers and sales team, locating and selecting of suitable trucks, raising of rental agreements, daily invoicing and credits, Using Baan software to process orders and maintain fleet status and use of other reporting...

  • Rental Administrator

    4 weeks ago

    Warrington, United Kingdom Crown Full time

    Job Description Responsible for the administration of the short-term rental fleet which incorporates dealing with rental enquiries from customers and sales team, locating and selecting of suitable trucks, raising of rental agreements, daily invoicing and credits, Using Baan software to process orders and maintain fleet status and use of other reporting...

  • Rental Administrator

    3 weeks ago

    Warrington, United Kingdom Crown Lift Trucks Ltd Full time

    About Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...

  • Rental Customer Advisor

    3 weeks ago

    Warrington, United Kingdom Arnold Clark Full time

    We’re looking for an organised and enthusiastic Rental Customer Advisor for our Warrington Motorstore. **Hours** Full Time. 42.5 hours. Monday - Friday, 8am - 5.30pm. Saturday on rota basis. **About the role** As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service...

  • Administrator

    2 weeks ago

    Warrington, United Kingdom Ionic Recruitment Ltd Full time

    **Key Information** - One of the UK and Ireland’s leading commercial equipment rental business’s, an unbeatable range of products which are second-to-none - the very best in commercial equipment rental solutions for your business - Looking for a permanent administrator to join their busy team, this is a support role & you will be required to work within...

  • Hire & Logistics Administrator

    3 days ago

    Warrington, United Kingdom VMS (Fleet Management) Ltd Full time

    **Job Type**: Permanent, Full time **Hours**: 42.5 hours per week, Monday to Friday flexible between the hours 08:00 - 18:00 and working a Saturday on a rota basis between the hours 08:00 - 12:00 **Benefits**: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon...

  • Legal Administrator

    1 month ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role Are you looking for a Legal Administrator role that offers development and progression? Are you ready to join a Company that really believes that people are the very heart of the business and really values your contribution? We have an exciting development opportunity for an ambitious individual to join the in-house legal department at...

  • Legal Administrator

    4 weeks ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role Are you looking for a Legal Administrator role that offers development and progression? Are you ready to join a Company that really believes that people are the very heart of the business and really values your contribution? We have an exciting development opportunity for an ambitious individual to join the in-house legal department at...

  • Property Management Coordinator

    4 weeks ago

    Warrington, United Kingdom Bee Stays Ltd Full time

    Job Title**:Property Management Coordinator** **Responsibilities**: **Administrative works**: **General Tasks**: - Coordinate staff schedules and manage office administration tasks. - Handle invoices, bills. **Serviced Accommodation Related**: - Respond to guest reviews and inquiries. - Assist with direct marketing initiatives. - Support bookkeeping...

  • Partnerships Administrator

    4 days ago

    Warrington, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service and enjoys working as part of a busy team. This position is a Fixed Term Contract for 6 months. As a Partnerships Administrator, you will be part of a team who works from our Warrington office to support our customer service function. This is a very busy role and predominately...

  • Apprentice Procurement Assistant

    5 days ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for! Our apprentices are the future of our business. On our 39-month apprenticeship programme you...

  • Talent Acquisition Administrator

    1 month ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role In this exciting new role you'll support the Talent Acquisition function with the day to day administration of the recruitment process within your defined area of responsibility. This is an excellent opportunity for a self-motivated individual looking to develop a career in recruitment. We’ll provide support and coaching to help you...

  • Talent Acquisition Administrator

    4 weeks ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    About The Role In this exciting new role you'll support the Talent Acquisition function with the day to day administration of the recruitment process within your defined area of responsibility. This is an excellent opportunity for a self-motivated individual looking to develop a career in recruitment. We’ll provide support and coaching to help you...

  • Credit Controller

    3 weeks ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you ready to join a Company that really believes that people are the very heart of the business and really values your contribution? Due to the continued expansion of the business and increasing demands, we’re looking for a Credit Controller who will thrive in a busy operational environment to join our Credit Control team at...

  • Transport Coordinator

    5 days ago

    Warrington, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you a fantastic communicator who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for! As a transport Coordinator, on a day-day basis you’ll...

  • Sales Executive

    4 weeks ago

    Warrington, United Kingdom Octane Recruitment Full time

    Car Sales Executive Vacancy Warrington Salary: OTE £50,000 Hours: Monday - Saturday, day off in week, Sunday rota. OC17246 We are currently recruiting for an experienced Car Sales Executive for our client's main dealer site in the Warrington Area. This opportunity for a Sales Executive is with a well-established site selling a strong brand with a good...

  • Panel Beater

    4 weeks ago

    Warrington, United Kingdom Octane Recruitment Full time

    Vacancy: Panel Beater Location: Warrington Hours; Monday to Friday Salary: £31k+ DOE - plus bonus OC17326 We are currently recruiting for an Panel Beater / Panel Technician for our clients based in the Warrington area. This is a superb opportunity for a qualified Panel Beater to work in a busy and thriving workshop with superb earning...

  • Credit Controller

    2 weeks ago

    Warrington, United Kingdom Adele Carr Recruitment Full time

    **Credit Controller - £24,714 + Bonus - Birchwood - Hybrid** Are you looking for your next career move within credit control? Our client is looking for a new team member to join one of the UK largest rentals company. **Duties and Skills required**: - Comfortable managing your own workload and dealing with a high variety and volume of customers. -...