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Receptionist

3 months ago

Peterborough, Peterborough, United Kingdom Peterborough Limited Full time
Vivacity Premier Fitness - Part Time and Permanent

Be part of the future of leisure in Peterborough

Key responsibilities:

  • To provide high quality customer service via reception, face to face telephony, and electronic communications, and to support customer contact to any areas of the company.
  • To provide a professional front of house service at Vivacity sites. ensuring that customers and visitors receive the best possible service.
  • To act as first point of call to customers and visitors as receptionist fulfilling all reception duties
  • To always provide excellent customer service
  • Providing information & helping to solve customer issues in an effective and timely way
  • To be responsible for the collection of monies and cashing up in accordance with set procedures
  • To operate the till systems, take and process payments and receipts
  • Day to day liaison with site managers and staff, processing of documentation, disseminating relevant information and chasing outstanding queries.
  • Use of various management system and databases
  • Taking information from customers and entering it into the appropriate database
  • General office duties i.e. filing, shredding, scanning, photocopying etc.
  • To contribute to office and phone cover
  • To carry out administration tasks as necessary
  • To maintain a knowledge of services offered and confidently communicate them to customers
  • To answer telephone calls promptly in a professional manner
  • To record suggestions and/or complaints from members or visitors and inform the appropriate persons
  • Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
  • Able to travel to any Company facility and undertake work as necessary
  • Any other duties as assigned
  • Experience in delivering great customer service (E)
  • Good working knowledge of Microsoft packages (E)
  • Experience in providing admin support (D)
  • Experience of cash handling (D)
  • Ability to work flexibly and including evening, weekend and Bank Holiday working on a shift rota basis (E)
  • Good data entry and typing skills (E)
  • Experience in dealing with difficult customers (D)
  • Ability to quickly learn new skills (E)
  • Knowledge and ability to deliver professional services (E)
  • Understand of the importance of Health and Safety (E)
  • Understanding of the importance of Safeguarding (E)
  • Understand of the importance of and commitment to Equalities and Diversity (E)
  • GCSEs C grade or above (or equivalent) in English and Maths (D)
  • A qualification in Customer Services (D)
  • Effective interpersonal skills (E)
  • A good telephone manner (E)
  • A good team worker (E)
  • Excellent verbal and written communication skills (E)
  • A positive can do attitude (E)

Job Types:
Part-time, Permanent

Pay:
£11.44 per hour

Expected hours:
No less than 8 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free fitness classes
  • Free flu jabs
  • Free parking
  • Gym membership
  • Life insurance
  • Onsite parking
  • Referral programme

Work Location:
In person