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Xtone Support Administrator

3 months ago

Watford, Hertfordshire, United Kingdom Porcelanosa Full time

About us


Porcelanosa is a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, as a company we aspire to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement,uncompromising quality, technologically superior products and dependable services to its clients.

Porcelanosa was founded over 40 years ago since then we have had incredible growth and today our global presence extends to over 140 countries through more than400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.

We are a high regarded and respected supplier that specialise in quality floor coverings, sanitary ware and kitchens selling into the constructionand retail markets across Europe and the World since 1973.


Outline of the role;


The role is to support the distribution and logístical supply of product by Porcelanosa Ltd through the delivery of optimum customer service solutions to existing and potential customers and promote the Company brand and image.


Key skills and responsibilities of the job;

  • To support and liaise closely with the Sales teams
  • To enhance good customer relations by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
  • To be the customers first contact with regards to any queries and only passing to a sales representative if necessary
  • Work with the Sales Teams to ensure prices and tariffs correspond with the customers order
  • Raise "Back Orders" and "Special Orders" for customers, ensuring Back Orders are constantly monitored and the customer is regularly updated on the progression of the order.
  • Advising and agreeing delivery dates with the customer.
  • Communicating with transport and driver to clarify ETA'S before confirming with the Customer.
  • Deal with all admin queries from customers (stock checks, product enquiries, pricing enquiries)
  • Handling customer queries and problems as they arise including identifying errors caused through picking, ordering or processing and arranging corrective action with the relevant department
  • Liaise with the Accounts Department to ensure all customer payments / orders are processed before goods are release.
  • Assisting in the smooth and efficient operation of the department by undertaking general office duties including, filing, post and other duties as required
  • Ensure good communication with all departments and customers at all times
  • Must have a "cando" positive attitude, be willing to learn and adapt to changes to ensure the needs of the company are always met

Personal Attributes;

  • Excellent People Skills
  • Smart personal appearance
  • Clear and positive communicator