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Night Duty Manager
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London, Greater London, United Kingdom Search Full timeJob Title: Night Duty ManagerWe are seeking a highly motivated and experienced Night Duty Manager to oversee concierge services across multiple locations in the London area.Key Responsibilities:Lead and supervise night concierge teams across various sites.Collaborate closely with the Portfolio Operations Manager, building management, and other team members...
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Night Duty Manager
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London, Greater London, United Kingdom Search Full timeJob Title: Night Duty ManagerWe are seeking a highly motivated and experienced Night Duty Manager to oversee concierge services across multiple locations in the London area.Key Responsibilities:Lead and supervise night concierge teams across various sites.Collaborate closely with the Portfolio Operations Manager, building management, and other team members...
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Night Duty Manager
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London, Greater London, United Kingdom Search Full timeJob Title: Multi-Site Night Duty ManagerAre you a seasoned professional with a passion for delivering exceptional service? We're seeking a highly motivated and experienced Multi-Site Night Duty Manager to join our team.About the Company:We're a leading organization dedicated to providing top-notch concierge services across multiple locations in the London...
Night Duty Manager
3 months ago
They are currently seeking a Night Duty Manager to be responsible for the day-to-day operations, Health & Safety and line management of the Front of House areas.
Main duties:
- Leading by example to set visual standards and quality customer service for the development.
- To be the first point of contact for residents and guests to the development.
- To ensure all enquiries are dealt with promptly to a superior level of customer service.
- Motivate employees to strive for and achieve success for the development and company.
- Coach, train and develop employees by fostering a cando attitude to encourage continuous improvement.
- Ensure the FOH teams are fully engaged to take accountability for all tasks given and to see them through to the end.
- To take accountability and action the operational site inspections.
- To be selfmotivating and to strive for and achieve success for the development and company.
- To foster a cando attitude to encourage continuous improvement
- To generate new and exciting ideas to benefit the team.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improvesafety performance.
- Line management of the Front of House areas.
- Decisionmaking and problemsolving will be required, given the circumstances of the roles.
- To be a main point of contact, to resolve all residents and visitor's queries and complaints.
- Accountable for all Estate communication via on line systems and for these to be communicated and trained to all line reports and to be kept up to date.
- Responsible for accurate handovers.
- To assist in the required onsite duties and provide excellent concierge services as prescribed by the development.
- To be responsible for the required Health and Safety and Security inspections and activities to assist in keeping the development and workplace a safe environment for all.
- To maintain tight security procedures at all times.
- To be responsible for accepting estate items and deliveries and arrange for safe storage.
- To attend meetings and training as required which will often be outside of working hours
Person Specification
- IOSH qualified (desirable)
- Knowledge of key aspects of management practice including principles of effective supervision, performance management, appraisal and employment legislation.
- Professional and patient manner with the ability to remain calm.
- Experience of working in a highend customer service establishment and well presented.
- Excellent written and verbal communication skills.
- Willingness to undertake further training as required.
- Communicating and Presenting: To be able to demonstrate quality verbal and written communication to effectively liaise with internal and external stakeholders and handle queries and issues promptly and professionally, demonstrating genuine care and concern.
- Relationship Building: The ability to build effective working relationships with colleagues and external parties at all levels to achieve a positive environment.
- Customer Focus: The ability to show sensitivity in dealing with delicate and confidential issues, putting high importance on the needs of all customers.
- Continuous Improvement: The ability to identify new ideas and areas of improvements that can contribute to the business in a positive way or improve personal performance.
- Timeliness: The ability to manage your own time, carrying out multiple tasks effectively and working autonomously where required.
- Planning and Organising: To be flexible, responding quickly and positively and by showing cooperation and support to colleagues in the pursuit of estate / company goals.
- Achievement Focus: To drive self and others to work towards excellence, setting new goals and pushing for high standards.
