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Client Relationship Manager

3 months ago

London, Greater London, United Kingdom Notified Full time

Client Experience Manager with German in London

Company: Notified

This exciting position is based in London at 60 Fenchurch Street. You'll start in the office but can enjoy a mix of office and remote work after your 6-month probation. How cool is that? Now, let's talk about what you'll be doing as a Client Experience Manager here at Notified.

Your main goal is to manage client relationships for Public Relations and Investor Relations solutions in the UK and EMEA countries. Your mission? To ensure clients have a great experience, maintain stellar satisfaction scores, and keep those clients coming back for more. You'll be the go-to expert, reaching out to clients both remotely and in-person.

  • Comprehensive training provided
  • Build and maintain strong client relationships through regular outreach
  • Monitor client health, usage, and satisfaction
  • Provide training for PR self-service platforms
  • Manage product migrations and enhancements
  • Develop strategies to retain clients and boost revenue
  • Collaborate with Sales/Account Managers
  • Work with internal stakeholders to address user needs
  • Participate in projects to improve client satisfaction and growth

Skills you'll need:

  • Excellent English & German communication skills
  • Background in Financial Communications or PR/Investor Relations
  • Impressive presentation and training abilities
  • Strong organizational and time management skills

Notified believes in empowering individuals and brands to share their stories worldwide. As a leader in webcasting, investor relations, and press release distribution, Notified helps clients reach global audiences and achieve their goals.

What's in it for you?

  • Opportunities to innovate and grow
  • Comprehensive health benefits and wellness programs
  • Work-from-home flexibility on Mondays and Fridays
  • Support for diversity and inclusive Employee Resource Groups
  • Amazing colleagues and fun company social events

If you're a good match, you'll get to meet key team members to dive deeper into the role and the team dynamic. Notified is an equal opportunities employer, and background screening may be required based on local laws.