Customer Support and Admin

2 weeks ago


London, Greater London, United Kingdom Blue Arrow Full time

Customer Support and admin - Old Street London area - 24k
As part of the Support Team, the support analyst provides support to subscribers of investment software

Responsibilities include:
responding to support questions and processing subscriptions orders.

The software runs in Windows while our software is web-based and will run in Windows, Mac OS, and iOS. General knowledge of different computer systems is desirable.


We have an outstanding reputation for delivering exceptional customer support and we are looking for someone with a positive can-do attitude and strong spoken and written communication skills to join our support team.

As a Support Analyst, you should be hungry to learn about financial markets, financial data, charting and technical analysis. You'll receive full training on the job. You'll develop the knowhow to distinguish, triage and act on bug reports, user errors, and other issues.

Responsibilities:

  • Managing multiple ticket queues. Prioritising and responding accordingly.
  • Software and network troubleshooting.
  • Escalation of bugs and errors to other departments.
  • Providing training for new subscribers.
  • Administrative duties including: processing subscription orders, cancellations, billing.

Experience:

  • Excellent written and spoken English
  • Great attention to detail and a high degree of accuracy when performing data entry tasks.
  • Polite and patient telephone manner.
  • Ability to multitask and prioritise your workload.
  • Competent with Windows, Word, Excel.

  • Office Admin

    2 weeks ago


    London, Greater London, United Kingdom MN Support Services Ltd Full time

    Office AdminLondon W10 4BQOn-site - Part-time (25 hours/week)Salary: £13.15 per HourMonday to Friday - 10 AM to 3 PMPosition OverviewAs an Office Admin, you will work as a part of HR and the Health & Safety Department. You will work closely with staff across the company and will develop and maintain effective communication and working relationships with...


  • London, Greater London, United Kingdom Babcock International Group Full time

    Job Title: Operational Admin SupportLocation: WoolwichCompensation: £25,Role Type: Full time / Permanent Role ID: SF At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Operational Admin Support at our Woolwich site. The roleAs an Operational Admin Support, you'll have a role that's out of...


  • London, Greater London, United Kingdom Triumph Consultants Ltd Full time

    What's involved with this role:Tempoarary Customer Services Officer/Admin - Housing RepairsReference no: ATR Pay Rate: £13.02 per hour PAYEHours per week: 37 Monday - Friday, 8.30am to 5pmRole Length: This opening assignment is for 3-4 monthsCity: LondonThe purpose of the role is to receive and manage customer calls; raising support tickets, to enable...


  • London, Greater London, United Kingdom Fawkes and Reece Full time

    Learning & Development Admin Position Location: SouthwarkPerm basisSalary: Upto £30k plus packageI am currently working with a specialist engineering contractor in the recruiting of a hardworking admin. Previous experience in Learning & Development is NOT essential and they are looking to train someone within this role.You will report directly to the Head...


  • London, Greater London, United Kingdom KM Recruitment Full time

    KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title:Assessor - Customer Service and Business AdminLocation: London - Home/Field basedSalary: up to £33,000 (Depending on skills and experience)Package:Excellent Holiday Entitlement, Mileage, Pension, + Much MoreType: Full-time, Permanent Must hold a recognised...


  • London, Greater London, United Kingdom AKTON Resourcing Ltd Full time

    Admin Support Officer Islington 23/hr Start date:ASAP AKTON Recruitment is working closely with the local authorities and we are looking for an Admin Support Officer in the Islington area. Key responsibilities To reconcile agency timesheets. To produce agency reports via our Time and Attendance system. To extend agency staff placements. To send out reports...


  • London, Greater London, United Kingdom Gem Appointments Full time

    We are offering a full-time position for an Accounts and Admin Support Executive to join an established brand that has experienced growth recently.Joining our team, your responsibilities will include, but won't be limited to:Processing payments, invoices, income, and receipts, as well as inputting data into accounting softwareReconciling customer...


  • London, Greater London, United Kingdom Reed Business Support Full time

    Federation Admin and Finance Officer required for this primary school in North London Salary Grade Range: NJC SC Actual Salary: £27,977 to £28,919 per annum depending on experience and skills Contract: Full-Time, 35 hours per week, term time onlyWe are seeking a Federation Admin and Finance Officer to work across two school settings.Purpose of the Post To...


  • London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Operational Admin Support Colorectal, band 5Cross site: Chelsea and IsleworthFixed-Term: 12 months due to budgetExciting opportunity for a enthusiastic and driven individual with attention to details and critical thinking ability to join Planned Care Operational Team in Chelsea and Westminster Foundation Trust.PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT...


  • London, Greater London, United Kingdom Tate Full time

    Household Support Fund Admin £14.50 per hour 6 months temp contract Location - Colindale, NW9 Possible HybridKey Accountabilities Working with housing association customers to help maximise their funds Dealing with customers over the phone through the CRM system and webchat portals Complete administrative tasks behind the scenes such as data entry Dealing...


  • London, Greater London, United Kingdom Nutmeg Saving and Investment Limited Full time

    Chase is a prominent provider of traditional and digital financial services on a global scale. Nutmeg stands out as Europe's top Digital Wealth Manager, currently overseeing more than £5 billion in Assets Under Management with a client base of over 230,000 investors worldwide. Their approach mirrors that of a startup, operating within a major global...


  • London, Greater London, United Kingdom Smart DCC Full time

    Salary Competitive London Competitive Salary plus Benefits The main function of the Receptionist/Admin Support is to prioritise colleague and visitor experience. You will play a vital role in assisting the Workplace Experience team in the provision of high-quality effective colleague experience, including offering any assistance to help the team to...

  • Temp Office Support

    2 weeks ago


    London, Greater London, United Kingdom Reed Business Support Full time

    A great opportunity has become available for a hard working, resilient individual with great communication. We are currently recruiting for a number of Temporary Office Support roles, for positions starting in January.Please see below our typical roles:School Office SupportReceptionistSales AdministrationOrder ProcessingData InputPA/SecretarialHR...


  • London, Greater London, United Kingdom Office Angels Full time

    Office Angels are looking for an Admin Support Team Leader to join a nationally recognised training and consultancy provider based in Leytonstone.This is a fantastic opportunity to join a fun friendly team, and for a company who has rapidly grown to become one of the UK's leading training and consultancy organisations.East London | Office Based | 1-2 months...


  • London, Greater London, United Kingdom Fashion And Retail Personnel Full time

    This well-established and global accessories supplier is looking for a junior graphics design and admin assistant to join their growing team on a permanent business. In this role, you will be responsible for creating and reworking prints for customers, liaising with suppliers and factories, designing seasonal brochures, creating graphics for web & social...

  • Admin with

    2 weeks ago


    London, Greater London, United Kingdom Huntress Full time

    Admin with Excel-£12.57phSt Mary Cray-Temp8.00am-4.00pmOffice Based-5 daysA leading UK Utilities company with an office based in St Mary Cray requires an Admin Assistant with knowledge of MS Excel to join their busy planning team on a temp ongoing basis. Experience using MS Office Excel daily beneficial Data entry and Data Analysis GIS experience desirable...


  • London, Greater London, United Kingdom Make UK Full time

    Admin Support Assistant 9 month contract Full Time Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities Make UK Apprentice and Training Centre is seeking a detail-oriented and motivated individual for a temporary administration role. The successful candidate will manage a crucial...

  • Admin Officer

    2 weeks ago


    London, Greater London, United Kingdom Digby Morgan Full time

    summary- _ brixton, london_- _ £ £17.00 per hour, holiday pay, weekly pay_- _ temporary_- specialism- secretarial & admin- reference number GMAON022 job details Position: Admin Officer Payrate: £15 £17 per hour Location: Brixton or Wembley, Hybrid (2 days wfh per week) Hours: 35 hours per week Start: Immediate Duration: 3 Months- ... Our client is a...

  • Admin Support

    2 weeks ago


    London, Greater London, United Kingdom NHS Professionals Full time

    Job Title:Admin SupportLocation:iCope Islington, Basement, Finsbury Health Centre, 17 Pine Street, EC1R 0LPHours:Monday to Friday 9-5 (some early starts, or late finishes may be required, e.g., 8:30/5:30+)Trust:Camden & Islington NHS Foundation TrustContract Type:Temporary, up to 2 months, potential for extension but not guaranteed.Band:3/£12.97phWhat...


  • London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they...