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Customer Support and Admin
2 weeks ago
Customer Support and admin - Old Street London area - 24k
As part of the Support Team, the support analyst provides support to subscribers of investment software
Responsibilities include:
responding to support questions and processing subscriptions orders.
The software runs in Windows while our software is web-based and will run in Windows, Mac OS, and iOS. General knowledge of different computer systems is desirable.
We have an outstanding reputation for delivering exceptional customer support and we are looking for someone with a positive can-do attitude and strong spoken and written communication skills to join our support team.
Responsibilities:
- Managing multiple ticket queues. Prioritising and responding accordingly.
- Software and network troubleshooting.
- Escalation of bugs and errors to other departments.
- Providing training for new subscribers.
- Administrative duties including: processing subscription orders, cancellations, billing.
Experience:
- Excellent written and spoken English
- Great attention to detail and a high degree of accuracy when performing data entry tasks.
- Polite and patient telephone manner.
- Ability to multitask and prioritise your workload.
- Competent with Windows, Word, Excel.
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