Fracture Clinic Admin Support Assistant

2 weeks ago

London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

An exciting opportunity has arisen for someone to join our admin team at fracture clinic Queen Elizabeth Hospital, Woolwich

Fracture clinic is an extremely busy place where are looking for a dedicated and enthusiastic person to join our team, you will have the opportunity to schedule clinics, make appointments and have telephone contact with our patients and ensue that our patients receive their appointments in a timely manner. You will need to be able to work under pressure and prioritise the work load and be an exemplary team player. You must possess essential computer skills and a good telephone manner.

Main duties of the job

Scheduling and rescheduling clinics and organising appointments form our hospital and satellite units.

Organising new and return appointments, liaising with GP surgeries and other local establishments to provide a service to our community.

Providing a link for our patients to the trauma and orthopaedic service.

Working for our organisation

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream

Detailed job description and main responsibilities

An exciting opportunity has arisen for someone to join our admin team at fracture clinic Queen Elizabeth Hospital, Woolwich

Fracture clinic is an extremely busy place where are looking for a dedicated and enthusiastic person to join our team, you will have the opportunity to schedule clinics, make appointments and have telephone contact with our patients and ensue that our patients receive their appointments in a timely manner. You will need to be able to work under pressure and prioritise the work load and be an exemplary team player. You must possess essential computer skills and a good telephone manner.

Person specification

Essential criteria

Educated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS Service

Experience

Essential criteria

Recent NHS experience (minimum six months').

Desirable criteria

Customer service experience

Knowledge

Essential criteria

Numerate and articulate Excellent written and verbal communication skills Knowledge of Patient Admin System (PAS) Excellent organisational skills Keyboard skills Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations

Desirable criteria

Experience of using e-RS (previously Choose and Book)

Personal Qualities

Essential criteria

Ability to work autonomously Ability to prioritise workload Able to meet deadlines under pressure Enjoys working as part of a team Ability to communicate with personnel at all levels of the organisation.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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