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Customer Service Assistant

3 months ago

Heathrow, United Kingdom World Duty Free Group Full time

Customer Service Advisor at Hermes

Location -
Hermes:

  • Heathrow Airport

Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 37.5 hours per week, plus overtime, permanent, full time

Working pattern - 4 on, 2 off between the hours of

Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

Your responsibilities will be to:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a cando attitude
  • Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at Bulgari/Hermes?

  • Have luxury sales experience
  • Passion about working in a team
  • Flexibility to adapt to the fastpaced environment
  • Good communication skills
  • Selfmotivation, enthusiasm, and professionalism


Bulgari will provide a
full induction and comprehensive training, to ensure the best start for you and your new role.

You will work alongside some fantastic, experienced colleagues who will support your
learning and encourage your
growth and career
development.

In addition, as a customer service representative your
benefits will include:

  • Company bonus scheme


 Employee Assistance programme
  • Confidential advice service to support our teams on a range of issues including, personal & financial your wellbeing is important to us
  • Discounts on products for our staff, family, and friends
  • Travel discounts


 Free parking
  • We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made._