Customer Service Coordinator
2 weeks ago
Contract Type:
Agency Contractor
We're a business with direction and purpose and regardless of your role here, it's about us all making a difference with real care.
We're relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience.
We'll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people.
Contract:
6-month FTC
Role Type:
Full time 40 hours (Includes some Saturday#39;Do you have a genuine passion for Customer Service and a desire to help others? Our District Support Teams play a vital role in solving our customers' problems with real care every day.
Taking responsibility for the success of every job within their region, our District Support Teams are technical problem-solvers and skilled collaborators who know exactly how to co-ordinate the right technician with the right piece of glass, at the right location and with the right customer - leading to a successful outcome every time
Each day brings fresh challenges and will test your logistical ability and your customer-focus - in reward, we offer an exciting career path with full training and the satisfaction of knowing that you've played a major part in each customer's solution
Attention to detail and superior customer service is key to this role whether dealing with customers via phone or email.
Based in a centre, your shift will start with a team update, and you will work through the days schedule liaising with customers, technicians and other teams within Autoglass to make sure our customers receive the very best experience and are delighted with our work.
You will have 2 full weekends off in 4 and work on shift pattern of 7.You will always have your rota in advance to allow you to plan your off time.
Generous bonus scheme related to both personal and team performance- Up to 15% pension contributions - based on employee contribution of 5%
- 28 days annual leave (including bank holidays)
- Discounted shopping vouchers
- Discounted gym membership
Accessibility:
We make every effort to make our web presence accessible to all.
Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals who need assistance in the application/hiring process.
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