Trust & Safety Specialist (Uk)

1 week ago


London, Greater London, United Kingdom Substack Full time
As a T&S Specialist, you'll help Substack consistently enforce its platform level content guidelines and policies.

In order to succeed, you'll need to have deep product knowledge, a knack for making sound judgment calls under pressure, excellent problem-solving and communication skills, and experience working on fast-paced and high-performing safety teams.


Responsibilities

  • Collaborate with engineering to investigate complex, timesensitive safety issues.
  • Offer specialized safety support for top writers and manage highly visible escalations.
  • Work with crossfunctional teams, including Product, Engineering, and Partnerships, to develop solutions that enhance user safety.

About You (Minimum Requirements)

  • 2+ years of experience in a fastpaced Trust and Safety or content moderation team, handling a high volume of content.
  • Strong written and verbal communication skills.
  • Comfort in handling highly sensitive, potentially offensive, shocking, or extreme content in alignment with Substack's approach to content moderation.
  • Independent and proactive, with the ability to operate autonomously in a fastpaced environment, make decisive judgment calls under pressure, and tackle ambiguous or complex safety issues with mínimal supervision.
  • A collaborative spirit, capable of engaging persuasively with a diverse range of stakeholders and advocating effectively for necessary resources to enhance platform safety.
  • Believe in Substack's mission to build a better business model for writing.

Location:
Remote (UK)

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