Head of Claims

2 weeks ago


Swindon, Swindon, United Kingdom Zurich Insurance Company Full time

Location: Swindon, with hybrid working, about 2 days a month in the office

The Opportunity: Exciting chance to join our Retail Protection business. As the Head of Claims, you'll lead the Claims Policy Team, driving the transformation of our claims proposition through strategic planning, policy creation, risk assessment, and stakeholder management. Your role will ensure efficient claims handling, risk mitigation, and client satisfaction, safeguarding the company's interests and profitability.

You'll report to Louise Colley, the Head of Retail Protection, and collaborate closely with the Chief Underwriter. We need an inspirational leader who will fuel the growth of our business by innovating new customer journeys and claims approaches. Your responsibilities will include overseeing quality assurance for outsourced claims business, analyzing claims data, and fostering collaboration across various teams and external partners.

What Will You Be Doing?

  • Inspire and mentor your team
  • Lead claims philosophy development
  • Enhance claims handling capabilities
  • Drive continuous improvement in claims processes
  • Analyze claims results and trends
  • Manage claims governance
  • Innovate investigation techniques
  • Implement solutions for improved customer experience
  • Ensure operational controls compliance
  • Develop clear authority frameworks
  • Collaborate with reassurers
  • Enhance claims management information
  • Collaborate with internal and external stakeholders

Who Are We Looking For?

  • High level of claims authority for Protection products
  • Understanding of the UK Protection market
  • Experience in claims management and policy setting
  • Strong analytical and decision-making skills
  • Strong influencing and negotiating skills
  • Ability to deliver strategic business initiatives
  • Expertise in claims data analysis

What Happens Next?

  • Competency-based interview
  • People Manager Assessment and Selection tests
  • Second stage presentation

Who We Are: At Zurich, we aim to be a responsible and impactful global insurer. Join us in creating a brighter future for our customers, people, and the planet. With over 55,000 employees in 170+ countries, you'll be part of a stable company deeply rooted in the insurance industry.

Our Culture: We value diversity and inclusion, creating a welcoming environment for all. We prioritize employee wellbeing and offer extensive training and development opportunities. Get involved in volunteering and community initiatives through Zurich Community Trust, making a real difference. Be challenged, be inspired, be supported - work with us.


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