Deputy Head of Pals

1 month ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

The Deputy Head of the Patient Advice and Liaison Service (PALS) will work along side the Head of PALS to ensure that patients, carers, and their families are listened to and that the trust takes appropriate action to learn and implement change.

The post holder will have a particular responsibility for the delivery of a comprehensive data reporting and analysis function relating to complaints and concerns, working closely with other Patient Quality departments to triangulate data across risk, incidents, and claims.

The post holder will deputise for the Head of PALS to advise service users, clinical and non-clinical patient services with respect to patient feedback, concerns, and complaints, ensuring that processes, policies, local and national guidelines are adhered to.


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