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Resident Services Assistant
3 months ago
The Resident Services Assistant plays a key role in our community, from first point of contact through to complete departure administering all tenancies.
You'll ensure that all resident files are compliant, deliver the best customer service to existing residents and new prospects, assist and manage with events and help with any queries from residents throughout their tenancy with urbanbubble.
- Please note, the role is primarily working 40 hours, Monday to Friday on a shift pattern (with shifts ranging between the hours of 07:30am to 07:30pm). You'll also be required to work some Saturdays_
What do we offer?
- We offer amazing benefits such as a basic salary of up to £26,000 (prorata) and 10% bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much much more.
- We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
- Booking and conducting viewings onsite and virtually.
- Obtaining all required references prior to accepting a tenancy.
- Working with the Finance team to ensure that move in monies and deposits have cleared in advance of the tenancy start date.
- Drafting tenancy documents.
- Midterm inspections of the apartments are required, creating a report and where there is a maintenance issue or something findings which need attention actioning this promptly.
- Promptly following up all correspondence relating to contract extensions.
- Negotiating rental increases in line with market rent.
- Arranging check in/check outs.
- Assist with the arranging of engagement events for residents.
- Cover the Front of House team when required.
What are we looking for?
- Excellent Customer Service and dealing with difficult situations face to face.
- Property/ Lettings experience.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
- Propertymark Level 4 Residential Letting & Property Management
- England and Wales (desirable)
We're not your usual property company. We're the North West's leading property managing agent.
At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.
