Director of IT Service Operations
1 week ago
We are looking for a Director of IT Service to join the team and drive process and growth within the team,
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special
The opportunity:
The Director of Service Operations is responsible for the leadership and vision for Markel IT Service Management and developing a strategic approach for crafting, delivering, managing, and improving the way information technology services are delivered within the organization. The Director will support multiple locations within the US and/or the UK.
You will have an exciting opportunity to build out, lead and encourage our global service management team to deliver service excellence and operational efficiency, as well as provide thought leadership to Markel technology on the value that is achieved from an integrated ITSM function. You will establish and implement an aspirational Service Management operating model that promotes and delivers outstanding service and high levels of customer/ stakeholder satisfaction.
What you'll be doing:
Develop and implement a strategic Service Management roadmap for organizational excellence in the application and delivery of ITSM practices. Leadership and continued build out of a global Service Management team including ITIL capability and maturity. Oversight and delivery and ongoing improvement of Major Incident Management, Change Management and Problem Management. Work with business partners and technology partners to transform and evolve Service Management processes. Management of the CMDB including the strategic roadmap of improvement activity to drive CMDB value. Take on leadership of the Service Now platform and delivery team, including the roadmap and pipeline delivery. Collaborate with cross-technology IT directors/teams to ensure customer focus from IT Service Management. Develop service management key performance indicators and embrace continuous process improvement methodology. Measure customer satisfaction, establish service value and propose new service opportunities. Provide oversight for effective major change event facilitation, including monthly recurring activities, using key monitoring and automated testing capabilities to minimize business disruption and deliver proven post-change operational readiness. Deliver trend analysis and metrics reporting through regular engagement with stakeholders. Cultivate continuous service delivery optimisation and improvement Develop self-auditing and compliance capabilities around ITSM procedures. Lead and guide a hybrid working team of professionals and provide cross-functional matrixed leadership. Anticipate services that may arise through emerging trends in technology.Our must-haves:
Previous experience developing and implementing strategic Service Management May travel. Qualified in ITIL certifications Solid understanding of ITSM best practices. Pervious exposure to working in Major Incident Management, Change Management and Problem Management. Experience managing a team as well as developing team members and individual line management. Excellent communication and exposure to working with a variety of stakeholders. Occasional travel as required to the UK/US .Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better | We enjoy the everyday | We think further
What's in it for you?
A great starting salary plus annual bonus & strong benefits package... 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just thatAre you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
-
Director of Service Operations
1 week ago
London, Greater London, United Kingdom Cushon Full time1st Line Controls, Control, Oversight & AssuranceDirector of Service Operations- London, United Kingdom- Permanent- Full Time#R
-
Director of Operations
1 week ago
London, Greater London, United Kingdom Illume Recruitment Full timeDirector of Operations - Contract Catering - £100-120k Are you an experienced Operations Director or Director of Operations within the Contract Catering sector who has a passion for providing a 5* service to all of your clients, whilst also increasing sales and looking after the bottom line? If so, then I want to hear from you. Due to business growth, I...
-
London, Greater London, United Kingdom SOAS, University of London Full time £70,000Job title: Director of Service Delivery and Infrastructure Department: Information Technology Contract Type: Permanent Grade: 10 Salary: Circa £70k (plus a Market rate supplement dependent on candidate experience) Location: Bloomsbury Hours: 35 hours About the Department: SOAS IT Directorate is seeking a dynamic leader who can drive the next phase of...
-
Associate Director
1 week ago
London, Greater London, United Kingdom EVERY CLOUD IT RECRUITMENT LTD. Full timeAssociate Director - IT Operations - Machine Learning - London Permanent Every Cloud are currently seeking an Associate Director - IT Operations for a client of ours based in London. IT Management - Handling of day to day requests from scientists and executive team. Maintain inventory of IT equipment. Monitor servers and networks. IT Service Maintenance...
-
Operations Director
2 months ago
London, Greater London, United Kingdom Page Executive Full timeAbout Our Client Our client stands as a cornerstone in the UK's retail sector, boasting a rich heritage spanning 125 years. As a premier furniture and homeware business, they are renowned for their unwavering commitment to quality and service. With a solid financial foundation and a vision for the future, they are looking for an experienced Retail Operations...
-
Operations Director
4 weeks ago
London, Greater London, United Kingdom Page Executive Full timeAbout Our Client Our client stands as a cornerstone in the UK's retail sector, boasting a rich heritage spanning 125 years. As a premier furniture and homeware business, they are renowned for their unwavering commitment to quality and service. With a solid financial foundation and a vision for the future, they are looking for an experienced Retail Operations...
-
Director of Sales Operations and Innovation
1 week ago
London, Greater London, United Kingdom Moody's Investors Service Full timeDirector of Sales Operations & Innovation at Moody'sAt Moody's, we bring together the brightest minds to transform today's challenges into future opportunities. Our goal is to foster an inclusive environment where everyone can freely express their ideas, think creatively, and engage with each other and customers in a meaningful manner.If you're enthusiastic...
-
Assistant Director of Technical Operations
1 week ago
London, Greater London, United Kingdom University of Sussex Full time £56,021 - £64,914Hours : Full time. Requests for flexible workin g o ptions will be considered (subject to business need). Location : Brighton, United Kingdom We reserve the right to close this advert early should we receive sufficient applications before the closing date, therefore we encourage you to submit an early application About the role An amazing opportunity...
-
Operations Manager
1 week ago
London, Greater London, United Kingdom Bench IT Full timeOperations Manager, IT Infrastructure and Connectivity Service provider.The Operations Manager will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support, and financial performance for their projects.With an established management team reporting to them,...
-
In House Counsel
1 week ago
London, Greater London, United Kingdom The Legal Director Full timeWe are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...
-
In House Counsel
1 week ago
London, Greater London, United Kingdom The Legal Director Full timeWe are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis.The Legal Director is ideal if you are...
-
Operations Director
1 week ago
London, Greater London, United Kingdom Markel Corporation Full timeDirector of IT Service Operations page is loaded Director of IT Service Operations Apply locations London - UK time type Full time posted on Posted 18 Days Ago job requisition id R Looking for a role that will play a key part in shaping the future of IT in Markel? We are looking for a Director of IT Service to join the team and drive process and growth...
-
Operations Director
1 week ago
London, Greater London, United Kingdom SC1 Recruitment Ltd Full time £65,000 - £95,000Join our client, an award-winning SaaS company based in South Yorkshire, providing bespoke cloud-based solutions to blue-chip clients for over 15 years. We are seeking an experienced Operations Director to lead our clients growth through the next stage of development. The Operations Director will work closely with the Managing Director and senior leadership...
-
Director of Operations
1 week ago
London, Greater London, United Kingdom Regent College Full timePosition Summary: The Tapestry Church is a church consisting of four campuses, located in Richmond, Vancouver and Coquitlam, BC. We are a multi-ethnic, multi-generational church centered in Christ. The Director of Operations is responsible for the operational and administrative aspects of the church. He or she will lead human resources, finance,...
-
Operations Director
1 week ago
London, Greater London, United Kingdom TS Grale Full timeOur client is a leading global specialist equipment and systems supplier providing manufacturing, engineering, digital service and equipment enhancement services across the global transportation industry. In the UK, this market-leading organization has a number of specialist project-led equipment systems and component manufacturing, refurbishment, and...
-
Director of Operations
1 week ago
London, Greater London, United Kingdom Boden Group Full time £15Job Description: Boden Group is working with a soft service specialist FM provider to source an Operations Director in the London area. This is a great opportunity to join a high-growth organization, aiming to double its revenue in the next two years. As the Operations Director, you will be directly responsible for a portfolio of key accounts, ensuring...
-
Operations Director
1 week ago
London, Greater London, United Kingdom Michael Page - Client Branded Full timeOur client stands as a cornerstone in the UK's retail sector, boasting a rich heritage spanning 125 years. As a premier furniture and homeware business, they are renowned for their unwavering commitment to quality and service. With a solid financial foundation and a vision for the future, they are looking for an experienced Retail Operations Director to...
-
Operations Director
1 week ago
London, Greater London, United Kingdom Playtech Full timeOperations Director Position at Playtech Full-time About Playtech Founded in 1999 and listed on the Main Market of the London Stock Exchange, Playtech leads in gambling technology with over 7,000 employees globally. Playtech excels in delivering business intelligence-driven gambling software, services, content, and platform technology to various...
-
Operations Director
1 week ago
London, Greater London, United Kingdom FarmingUK Full timeOperations Director (AgTech Robotics) - UK/Europe Are you inspired by innovation and eager to champion technological solutions within a leading agri-tech robotic company? This hands-on Operations Director role will have you in the field, managing people and interfacing directly with farmers. Harnessing your proven experience in operational management you...
-
Operations Director
1 week ago
London, Greater London, United Kingdom Preferred Title & Escrow Insurance Agency, Inc. Full timeA thriving manufacturing business in Wednesbury is looking for an enthusiastic and dedicated Operations Director to join its team. A competitive package is on offer of c. £120K + up to 30% bonus, company car / allowance and a comprehensive benefits package. You will be joining a team that values quality, agility, and expertise, focusing on creating a...
