Front Office Supervisor

2 weeks ago

London, Greater London, United Kingdom CatererGlobal Full time

We have a great opportunity for enthusiastic Professionals, who are looking for the next stage in the career and would like to gain an unique experience on Island remote territory, to join our 5* Property as a Front Office Supervisor.

Savoy Seychelles Resort & Spa was newly built from the ground up in 2014. The Resort offers spacious guest rooms and suites ranging from 51 up to 270 square meters, several restaurants and bars, Banqueting area, a modern spa & fitness center with Russian sauna, a tennis court and as well as the largest swimming pool in Seychelles with an area of 700 square meters.

Savoy Seychelles Resort & Spa is located on the northwest coast of Mahe, the largest island of the archipelago, on the famous Beau Vallon beach, which stretches for several kilometers along the Beau Vallon bay.

Job summary:

The Front Office Supervisor assists the Deputy Front Office Manager and the Front Office Manager in providing leadership, direction, supervision and motivation to Front Desk, Guest Relation Agents, Porters and Kids Club attendants.

Main responsibilities:

To ensure all guests requests are handled quickly and effectively.

Assist and handle checking-in and checking-out of all Hotel guests in a timely and courteous manner.

To ensure all guest telephone calls and messages are handled quickly and effectively. All guests messages are presented in accordance with the hotel standard.

To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result.

To come forward with creative ideas and initiative to enhance customer experience.

Ensure that all accounting and legal procedures are carried out in accordance with the hotel policy.

Ensure that all Front Office stationary and stock is available and re- ordered on time.

To perform the room allocation on the system by correctly using all information provided by the reservation dossier

To correctly monitor and action the Night Audit Report on a daily basis

To ensure information listed on the Daily Event are correct and reliable.

To continually identifying training requirements within the departments and address these requirements immediately.

To create a smooth and efficient environment for all employees to enable them to execute their job to the highest standard.

To and at all-time set an example within the departments regarding attitude, professionalism and body language.

Ability to allocate work and provide supervision to staff.

To be aware of the cost implication of any decisions within the work place.

To up sell wherever possible to ensure a maximum room rate is achieved.

To comply with all company and local laws regarding, Fire, Health and safety procedure. To participate in any training sessions of the aforementioned.

To report and follow up any defects with equipment within the work environment.

To constantly review and update on new company policies issued by way of letter, fax and email or display boards.

Due to the nature of our business, you must understand and appreciate that work schedules and demands of the position may vary from time to time.

Check the cash floats at the reception on daily basis.

Ensure the cash floats are handover on each shift without any discrepancy.

Ensure each cashier closer is completed according the hotel policies.

Conduct briefing in the absent of Front Office Manager or Deputy Front Office Manager.

Ensure the Reception, lobby, luggage room and back office kept clean all the time.

Allocate next day arrivals according to arrival timings.

Allocate VIP arrivals suites and special request according to booking.

Coordinate with housekeeping to ensure the rooms are read for early arrivals.

Ensure proper hand over is done for next shift.

Supervise bucket check on each shift.

Emergency reports to be taken on each shift in case of system breakdown.

Ensure that the F/O supplies are in stock and reordered on a correct and timely system.

Requirements:

Minimum 3 years of experience with Front Office departments positions in Hospitality industry;

-Upmarket Hotel / Resort experience required;

Good knowledge of the Hotel industry;

Ability to work with minimum supervision;

A genuine passion for hospitality;

Good knowledge of English languages. Knowledge of other languages is a plus;

Practical knowledge minimum 1 Hotel PMS. Knowledge of Fidelio PMS is an advantage;

Ability to find creative/innovative solutions with proven problem-solving capabilities offering support where required;

Personal integrity, with the ability to work in an environment that demands excellence, time and energy;

Conditions:

Official employment contract for 1 year with opportunity to renew;

Salary (payment in EURO): base salary + service charge + bonus for up selling;

Relocation package including return ticket;

Accommodation;

Meals;

Medical support during the whole stay in Seychelles Islands;

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