Hospital Ambulance Liaison Officer

2 weeks ago

Chelmsford, Essex, United Kingdom East of England Ambulance Service Trust Full time

A close working relationship between East of England Ambulance Service NHS Trust (EEAST) and Broomfield Hospital is increasingly important and provides a vital link in the long and difficult journey on which many of our patients who are conveyed to hospitals embark.

The Hospital Ambulance Liaison Officer (HALO) works with the acute trust to ensure that we deliver an outstanding quality of care and performance.


Our HALOs work diligently with internal and Broomfield Hospital stakeholders to ensure that hospital delays are reduced to an absolute minimum, ambulance availability is sustained, and patients in the local communities receive the appropriate response to emergency calls.


The HALO requires a high level of paramedic clinical expertise to enable credible discussions with consultant led teams at the acute hospital trusts.

HCPC registration with recommended at least 2 years post experience working in ambulance operations is essential. Although the HALO position is well established, the role continues to evolve.


As part of the local management team, HALOs are required to initiate staff welfare as required in addition to fulfilling many of the management functions required to maintain high levels of ambulance availability.

Please note this secondment is a 9 month secondment.


We are looking for a motivated, enthusiastic and compassionate leader to join our dedicated and high performing team of Hospital Ambulance Liaison Officers (HALOs) in Chelmsford.


Our team engages with Broomfield Hospital a to ensure that we achieve our own trust objectives whilst still committing to support those of the wider system.

At the same time, we aim to support our staff making this an exceptional place to work, volunteer and learn as we provide an outstanding quality of care to our patients.


If you think that you would be a good fit for this role then we would like to hear from you.

Great healthcare requires great people.

That's why we are doing everything we can to recruit committed, skilled people and to make sure we support our new and existing employees.

WeAreEEAST

Ensure safe and effective handover of patients between East of England Ambulance Service (EEAST) and Broomfield Hospital.


To be responsible for the day to day co-ordination of ambulance staff in line with EEAST policies and procedures in order to reduce ambulance turnaround times, expedite patient flow and meet contractual requirements.


Liaising with the EEAST Tactical Operations Centre (TOC) Duty Tactical Commander, the A&E Nurse in Charge (NIC) and A&E Management team.

Ensure that deteriorating or at-risk patients identified by EEAST are appropriately escalated to A&E.

Ensure handover times are recorded on EEAST CAD and that the data capture is timely.

Provide A&E intelligence on demand in the community and the anticipated demand this will place on the emergency department.

Professional peer challenge on conveyance decisions where alternative care pathways may have been more appropriate.

Provide support to ENHT and EEAST during unforeseen surges in ambulance arrivals.


Minimising the overall arrival to clear times for conveying ambulances in order to maximise EEAST availability to patients waiting unassessed in the community.


Ensure early escalation in line with EofE Escalation Policy and ENHT Escalation Policy, ensuring completion of all associated actions to create flow at each trigger point based on forecast demand information.

Ensure patient safety in the handover area in conjunction with the ambulance handover nurse and NIC.

Provide wellbeing support to EEAST staff where required and signpost/escalate issues to the locality management where required.

Provide first-line management support for EEAST staff as required.

Provide wellbeing support to ENHT staff where required and signpost/escalate issues to the emergency department management/nurse in charge.

Challenge EEAST staff on the mobility levels of presenting patients to maximise streaming options available (Fit 2 Sit).


Support workflows to enable ambulance clinicians to direct their patient to the most appropriate destination in ED autonomously as business as usual.

Provide feedback to highlight missing alternative pathways in the community.


When appropriate at end of shift (EOS) have oversight of any EOS cohorting required to enable timely finish for EEAST staff and thus minimising waiting times and risk in the community.


Act as a Bronze (Operational) commander on site at the hospital when a situation requires (major incident) at the instruction of the Silver (Tactical) commander.


Any other duties within the boundaries of the role that are required to support patient safety and delivery of key performance indicators such as the ambulance handover target and emergency 4 hour standard.

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