Guest Services Coordinator

3 weeks ago

Hampton, Virginia, United Kingdom Oceania Cruises Full time

ABOUT US

Oceania Cruises is the world's leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.

Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.

There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.

BENEFITS:

  • Free car parking nearby
  • Pension Scheme
  • Development Opportunities, partnered with Dale Carnegie
  • 6 weeks- paid sickness
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts
  • Pension up to 5% matching facility
  • Discounted cruise Program *subject to service

ROLE LOCATION AND CONTRACT

This role will be office based on a 3:2 basis with Mondays & Fridays working from home.

This is fulltime role.

LANGAUGE NEED

Candidates with competencies in English, French, German and Spanish are considered desirable for this role.

BASIC PURPOSE

Providing reservations and guest service support for our travel partners and guests from our UK, European and Middle Eastern Markets both on the telephone and via email. We are looking for a committed individual who wishes to develop within a growing business and industry. The ideal applicant will ideally have a travel background, an understanding of the cruise industry and will have worked in a reservations / call-center environment.

POSITION RESPONSIBILITIES:

  • Day to day contact with travel agents and guests by telephone and email.
  • Manage email inboxes and reply to incoming emails in a timely manner.
  • Responsible for selling and processing cruise bookings from travel agents and direct clients.
  • Drive sales and provide high level of customer service.
  • Show knowledge of the product.
  • Book and amend flights using Sabre.
  • Add hotels, transfers and shore excursions to bookings using NVS software.
  • Liaise with other departments where necessary.
  • Participate, where required in consumer events, exhibitions and ship visits.
  • Liaise with US office, where required
  • Assis with communication on itinerary

EXPERIENCE

KNOWLEDGE & SKILLS

  • Multi-task orientated.
  • Computer literate: experience with Microsoft Office is essential.
  • Travel industry and general geographical knowledge.
  • Ability to work independently and as a member of a small team is paramount.
  • Customer service or Sales background, preferable a minimum of two years' experience.
  • Clear and concise grammar in all written communications and booking notes.
  • Organizational and problem-solving skills.
  • Ability to perform under pressure.
  • Strong communication skills with a professional telephone manner.
  • Flexible and adaptable to company requirements.
  • Flexibility to work Saturdays and Bank Holidays on a Rota basis.

**If you do not hear back from us within 4 working weeks of sending us your application, it means that on this occasion you have been unsuccessful.**

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