Reservations Agent

1 week ago

South Ruislip, Greater London, United Kingdom Property by Capital Limited Full time

The Company
Property by Capital is a business operated with all the positive values typically associated with a family-owned business. They maintain a continuously expanding portfolio of apartments and homes throughout London.

The Role
We are currently seeking to fill a junior position within the company. The job responsibilities will entail managing reservations, processing payments, communicating with customers via email and phone, and overseeing general booking administration. This role is fundamentally centered on providing customer service, and we are in search of an individual with a customer-centric approach. There are growth opportunities in Sales, Long-lets, Contracting, Property Management, or within Reservations. You will be situated at the Head Office in Chelsea, collaborating with a small team driven by significant ambition. We view this role as a crucial addition to our team as it directly influences the outcomes of each team member's efforts. The ultimate objective encompasses stimulating business development, driving sales and systems, executing marketing and promotional strategies, with the end goal of generating bookings and, consequently, revenue.

The Candidate

  • A candidate with initiative and a strong drive for success in the role.
  • Someone keen on enhancing their skills within the property and hospitality sector.
  • An individual capable of functioning efficiently both within a team and on individual projects, showing self-sufficiency once adequately trained.
  • We seek a team player willing to go beyond their designated responsibilities. Given the nature of a small enterprise, there is a broad scope of tasks and room for personal development; thus, we are looking for someone eager to engage in various areas.
  • A dedication to delivering exceptional customer service and proficiently resolving issues.
  • Quick-thinking and proactive in adapting to situations, whether within the office environment or outside.
  • Preferably possessing some familiarity with London, including knowledge of locations, attractions, and suggestions for foreign visitors.
  • A high proficiency in both written and spoken English, with additional languages considered advantageous.
  • A solid command of Microsoft programs and familiarity with Apple products is beneficial.

Additionally, the successful candidate should be able to handle pressure effectively and recognize the importance of flexibility for excelling in a fast-paced entrepreneurial setting.

In detail, your responsibilities will include:

  • Promoting properties, providing quotes and availability details to our guests.
  • Scheduling and managing payments for upcoming stays.
  • Administering closeouts on the system and with our wholesale clients.
  • Addressing guest inquiries before and after their stay.
  • Updating new and revised rates on all platforms.
  • Overseeing the reservation process to optimize room occupancy.
  • Collaborating with the Operations Team responsible for property standards and maintenance.
Comprehensive training will be supplied as we utilize various systems for property and booking management.

TPBN1_UKCT

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