Welcome & Service Assistant / Cynorthwyydd Croeso a

7 days ago

Bangor, United Kingdom National Trust Full time
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

The Hours: 32 Hours per week

Duration: Fixed Term Contract until 5th November 2023

Provisional Interview Date: 25 January 2023

Provisional Start Date: 20 February 2023

Yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, mae'r swydd hon fel Cynorthwyydd Croeso a Gwasanaeth yn chwarae rhan ganolog wrth gynnig gwasanaeth cwsmer rhagorol.

Oriau: 32 Awr yr wythnos

Hyd: Contract Cyfnod Penodol tan 5 Tachwedd 2023

Darpar ddyddiad cyfweliad: 25 Ionawr 2023

Darpar ddyddiad dechrau: 20 Chwefror 2023

Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog. Cwblhewch yr Asesiad Cymhwysedd Iaith Gymraeg ynghlwm a'i uwchlwytho ochr yn ochr â'ch CV. Ar gyfer y swydd hon mae angen cymhwysedd Gwrando, Deall a Siarad ar lefel 2 o leiaf. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg.

What it's like to work here:Penrhyn is a Victorian house disguised as a huge neo-Norman castle, with a varied programme of events that bring this unique property to life. Penrhyn's history is staged upon slavery, slate, splendour and strikes and we're currently working on transforming how we tell this special place's story to move, teach and inspire our visitors.

Click here for more information about this location

Mae Penrhyn yn dŷ Fictoraidd wedi'i guddio fel castell neo-Sioraidd anferth, gyda rhaglen amrywiol o ddigwyddiadau sy'n dod â'r eiddo unigryw hwn yn fyw. Mae hanes Penrhyn wedi'i seilio ar gaethwasiaeth, llechi, ysblander a streiciau ac ar hyn o bryd rydym yn gweithio ar drawsnewid sut ydym yn adrodd hanes y lle arbennig hwn i gyffroi, addysgu ac ysbrydoli ein hymwelwyr.

Cliciwch yma am ragor o wybodaeth ynghylch y lleoliad hwn

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. You'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent.

Fel elusen gadwraeth fwyaf Ewrop, rydym yn gweithio'n galed i godi arian fel ein bod yn gallu parhau i ofalu am dreftadaeth ein hymddiriedolaeth. Mae ymwelwyr yn rhan allweddol o'r hyn rydym yn ei wneud, felly byddwch yn gyfrifol am sicrhau eich bod yn cynnig gwasanaeth rhagorol i'n holl ymwelwyr, bob dydd. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso perffaith, yn eu paratoi am brofiad arbennig.

Byddwch yn gyfrifol am ateb ymholiadau, a gwneud yn siŵr bod ymwelwyr yn gallu dod o hyd i bopeth sydd ei angen arnynt yn ystod eu hymweliad. Mae deall pam a sut rydym yn ymgysylltu â'n cefnogwyr yn allweddol. Byddwch yn gweithio gyda'r tîm croesawu ymwelwyr i gysylltu
- Who we're looking forCan demonstrate an empathetic, understanding and adaptable approach to different people's needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset.
- Good listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
- Yn gallu arddangos ymagwedd empathig, dealladwy ac addasadwy tuag at anghenion gwahanol bobl, gyda brwdfrydedd i ddarparu safonau o'r radd flaenaf o ofal cwsmer.
- Profiad amlwg o weithio i dargedau mesuradwy.
- Gweithio'n dda fel rhan o dîm - hyblyg ac addasadwy, a pharod i feithrin profiad a sgiliau.
- Gwrandäwr medrus gyda sgiliau pobl gwych.
- Sgiliau cyfathrebu ysgrifenedig a llafar cryf.
- Trefnus a'r gallu i weithio heb fawr o oruchwyliaeth

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Wherever

  • Welcome & Service Assistant / Cynorthwyydd Croeso a

    3 weeks ago

    Bangor, United Kingdom National Trust Full time

    Yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, mae’r swydd hon fel Cynorthwyydd Croeso a Gwasanaeth yn chwarae rhan ganolog wrth gynnig gwasanaeth cwsmer rhagorol. **Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog....

  • Welcome & Service Assistant / Cynorthwyydd Croeso a

    1 week ago

    Bangor, United Kingdom National Trust Full time

    Yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, mae'r swydd hon fel Cynorthwyydd Croeso a Gwasanaeth yn chwarae rhan ganolog wrth gynnig gwasanaeth cwsmer rhagorol.**Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog....

  • Welcome & Service Assistant / Cynorthwyydd Croeso a

    5 days ago

    Bangor, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of a passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service. **Salary**:£11.64 / hour **Contract/duration**:Fixed term contract until the 25th of February, 2025 **Hours/working pattern**:22.5 hours a week, which includes weekend shifts; to be...

  • Service Assistant

    5 days ago

    Bangor, United Kingdom National Trust Full time

    This is a short-term role helping us during our busiest time - a great part-time summer job! As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. **Salary**: £11.50 /...

  • Service Assistant

    4 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer job!As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer job!As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    5 days ago

    Bangor, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. **Salary**:£11.50 / hour **Contract/duration**:Fixed Term Contract until 4th of November, 2024 **Hours/working pattern/hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working...

  • Service Assistant

    7 days ago

    Bangor, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?**The Hours**:Two shifts a week, which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)**Duration**:Fixed...

  • Service Assistant

    4 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer job!As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer job!As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer job!As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    1 month ago

    Bangor, United Kingdom National Trust Full time

    Summary This is a short-term role helping us during our busiest time - a great part-time summer job! As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. Salary : £11.50 / hour ...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom National Trust Full time

    Summary This is a short-term role helping us during our busiest time - a great part-time summer job! As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. Salary : £11.50 / hour ...

  • Welcome & Service Assistant

    4 weeks ago

    Bangor, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:11.64 / hour **Contract/duration**:Fixed Term Contract until the 1st of January, 2025 **Hours/working pattern**:This role is an hourly paid, fixed...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom National Trust Full time

    Summary This is a short-term role helping us during our busiest time - a great part-time summer job! As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. Salary: £11.50 / hour...

  • Service Assistant

    4 weeks ago

    Bangor, United Kingdom National Trust Full time

    Summary This is a short-term role helping us during our busiest time - a great part-time summer job! As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. Salary: £11.50 / hour...

  • Service Assistant

    1 week ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer jobAs a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    3 weeks ago

    Bangor, United Kingdom The National Trust Full time

    Service Assistant / Cynorthwyydd Gwasanaeth - BangorSummaryThis is a short-term role helping us during our busiest time - a great part-time summer jobAs a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor...

  • Service Assistant

    1 week ago

    Bangor, United Kingdom National Trust Full time

    Summary This is a short-term role helping us during our busiest time - a great part-time summer job As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre. Salary : £11.50 / hour ...

  • Collections Assistant

    4 weeks ago

    Bangor, United Kingdom National Trust Full time

    Rydym yn gwarchod popeth o ystlumod i adeiladau i draethau - a hoffem eu rhannu â phawb hefyd. Ond sut ydym yn gofalu am ein lleoedd arbennig, wrth helpu pawb i fwynhau'r lleoedd hyn a'u straeon rhyfeddol? Nid tasg fechan ydyw. Yn wir, mae'n ymdrech tîm a dyna pam mae ein Cynorthwywyr Casgliadau mor bwysig. **Oriau**:25 awr yr wythnos. **Hyd**:Contract...