Welcome & Service Assistant

3 weeks ago

Bangor, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:11.64 / hour

**Contract/duration**:Fixed Term Contract until the 1st of January, 2025

**Hours/working pattern**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Flexible to suit the needs of the property, 3 - 5 shifts a week

Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.

**Cyflog**:£11.64 / awr

**Contract/hyd**:Contract Cyfnod Penodol tan 1 Ionawr 2025

**Oriau/patrwm gwaith**:Mae'r rôl hon yn swydd tymor penodol sy'n talu'n wythnosol. Lle bynnag y bo'n bosibl, ein nod yw cynnig patrwm gweithio cyson (o leiaf 2/3 shifft yr wythnos), ond rydym yn chwilio am hyblygrwydd gan y gallai fod angen i ni newid y patrwm hwn o bryd i'w gilydd i weddu i anghenion y busnes. Byddwn yn rhoi cymaint o rybudd â phosibl i chi o hyn

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team working at Penrhyn Castle property/portfolio.

**Investing in you**

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio yn eiddo/portffolio Castell Penrhyn.

**Buddsoddi ynoch**

chi

Rydym am i chi ddysgu, darganfod a datblygu eich gyrfa. Byddwn yn gwneud popeth o fewn ein gallu i gynnig yr hyfforddiant a'r gefnogaeth sydd eu hangen arnoch i gyflawni eich nodau. Byddwn yn gweithio gyda chi i gynllunio'ch datblygiad mewn ffordd sy'n addas ar gyfer eich anghenion.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

O ddydd i ddydd, byddwch yn darparu profiad gwasanaeth cwsmeriaid cyffredinol gwych. Byddwch wrth law yn ateb ymholiadau ac yn gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Eich rôl chi yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau y gallant. Byddwch yn cael cyfle i gymryd rhan mewn gwahanol agweddau ar brofiad yr ymwelwyr, o ddigwyddiadau eiddo allweddol i hyrwyddo'r cyfryngau cymdeithasol - does dim dau ddiwrnod yr un fath.

Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u bod yn ymgysylltu mwy oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid.
- Who we're looking forCustomer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude
- Cwsmer yn canolbwyntio gyda dealltwriaeth o bwysigrwydd gwasanaeth
- gwych Chwaraewr tîm, ond gall hefyd weithio ar eich menter eich hun
- Trefnus ac addasadwy
- Barod i ddysgu sgiliau newydd
- Agwedd gadarnhaol

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

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