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Service Assistant
4 months ago
Summary
This is a short-term role helping us during our busiest time - a great part-time summer job
As a Service Assistant you'll work across visitor areas, helping the visitor experience team deliver high-quality customer service. You will be based either in the Grand Hall of the castle, or in the Visitor Welcome Centre.
Salary : £11.50 / hour
Contract/duration: Fixed Term Contract running until the 15th of September
Hours/working pattern/hours : Flexible hours, between 2 - 5 shifts a week. Hours will be 9:45 until 3:45
Mae hon yn rôl tymor byr yn ein helpu ni yn ystod ein hamser prysuraf - swydd haf rhan amser wych
Fel Cynorthwyydd Gwasanaeth byddwch yn gweithio ar draws ardaloedd ymwelwyr, gan helpu gwahanol adrannau i ddarparu gwasanaeth cwsmeriaid o ansawdd uchel.
Cyflog: £11.50 / awr
Contract/hyd: Contract Cyfnod Penodol tan 15.09.2024
Oriau/patrwm gwaith/oriau: Mae'r rôl hon yn swydd tymor penodol sy'n talu'n wythnosol. Lle bynnag y bo'n bosibl, ein nod yw cynnig patrwm gweithio cyson (o leiaf 2/3 shifft yr wythnos), ond rydym yn chwilio am hyblygrwydd gan y gallai fod angen i ni newid y patrwm hwn o bryd i'w gilydd i weddu i anghenion y busnes. Byddwn yn rhoi cymaint o rybudd â phosibl i chi o hyn
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team working at Penrhyn Castle property.
Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio yn eiddo Castell Penrhyn.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.Mae cynorthwywyr gwasanaeth yn chwarae rhan bwysig wrth gefnogi gwahanol dimau eiddo wrth gyfarch a helpu ein hymwelwyr. Nid oes dau ddiwrnod yr un fath a gallwch ddisgwyl cwrdd â llawer o wahanol bobl a helpu mewn gwahanol ardaloedd i ymwelwyr. Byddwch yn cymryd rhan mewn gwahanol weithgareddau. Gallai'r rhain gynnwys cyfarch ymwelwyr wrth gyrraedd, ailstocio'r silffoedd yn y siop a chlirio byrddau yn y caffi. Yn bwysicaf oll, byddwch yn siarad ag ymwelwyr, gan ateb unrhyw gwestiynau sydd ganddynt i sicrhau eu bod yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid a diddordeb brwd mewn dysgu am weithrediadau ymwelwyr.
Who we're looking for
We'd love to hear from you if you are:
customer focused with positive attitude a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills Canolbwyntio ar y cwsmer gydag agwedd gadarnhaol Chwaraewr tîm, ond gall hefyd weithio ar eich menter eich hun Trefnus ac addasadwy Barod i ddysgu sgiliau newydd
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun gofal plant di-dreth Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cyngor ariannol annibynnol