Customer Experience Leader
2 weeks ago
[00:01] Hi, my name is Leslie. I'm a CEL at McDonald's to
[00:03] be a good customer experience leader. I think you need to have a really
[00:06] happy disposition and be willing to get stuck in
[00:09] and be part of a good team. My role at McDonald's is meeting
[00:12] and greeting the customers making sure
[00:15] that they've got a really good experience when they walk
[00:18] through the door. I enjoy talking to the customers. That's what I love about
[00:21] my job at McDonald's, making sure everybody's happy getting
[00:24] what they want. I like working with the staff.
[00:27] We're all different ages. We have a really good team spirit.
[00:30] We all get on really well. My role
[00:33] at McDonald's is slightly different than the crew members because
[00:36] as customer experience leaders, we need to step up
[00:39] and make sure that the restaurant is ready for the customers and
[00:42] make sure everybody's happy. I wouldn't go back to any other
[00:45] role now that I'm at McDonald's doing the job I do I just
[00:48] love it.
OverviewMcDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....
LocationThere's always support as you're doing the role.
There's always support as you're doing the role.
Crew MemberWe call ourselves family, we go out together, we work together and we play football together.
McDonald's help me do the job I do by letting me be myself.
McDonald's help me do the job I do by letting me be myself.
Customer Experience LeaderShow transcript
[00:01] My name is Chelsea. I have
[00:03] worked here for three years and my role
[00:06] is crew member.
[00:08] Back when I started at McDonald's, I was
[00:11] very quiet very withdrawn very within myself. I'm pretty
[00:14] much sprouted into who I am today. On shift
[00:17] I'm very much an energetic, jokey person. Like
[00:20] I will use you have a laugh. I feel like I've been supported and valued
[00:23] by people on shift. There's always gratitude going around.
[00:27] And there's always there's always that support there as
[00:30] well as you're doing the role.
[00:32] Yeah, best thing the people, the customers.
[00:36] Flexibility around what days you can't work, what days you can work.
[00:39] Being able to do things with people in store like arranging to
[00:42] maybe meet out and go the other places and just really having that
[00:45] connection within the crew
[00:48] at your store.
[00:50] It's a very lovely thing to have.
[00:52] I still have people that I talk to today that have left the store and
[00:55] move on to different jobs for that that friendship stays there.
Training and supportAt McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Holiday Pay In every role you will receive holiday pay, the amount may differ depending on the role and part time employees. Employee Discounts Employee Discounts Discounts at hundreds of major high-street and online retailers. Pension Scheme Pension Scheme If eligible you will be enrolled onto our pension scheme. Performance Reviews Performance Reviews Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well. Flexible Scheduling Flexible Scheduling We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform. Service Awards Service Awards We celebrate continuous service with rewards throughout your employment with us. Free Meal Free Meal You'll be entitled to a free meal during your shift. Learning and Development Learning and Development At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance. Why work hereOur values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
Customer Experience Leader - Part Time Chelmsley Wood #J-18808-Ljbffr-
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