Customer Service Advisor
2 weeks ago
Due to an increase in work, we are now looking to add these roles to our ever-increasing staffing levels.
These positions will be temporary ongoing with the view to potentially lead to full-time employment later in the year.
Duties include:
- As the first point of contact for our customers, act as an ambassador for the business and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
- Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the businesses Customer Relationship Management (CRM) and associated system.
- Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
- Maintain a working knowledge of the business and related public services to advise or direct customer enquiries.
- Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.
Experience Required:
- Experience of working in a customer facing role
- Experience of data entry
- IT experience (Outlook, excel etc.)
Hours & Pay:
- Monday to Friday
Pay:
£12.59 per hour
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Please confirm that you're aware that these are temporary ongoing roles.
Experience:
- Customer service: 1 year (required)
Work Location:
In person
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