![Firstsource Healthcare](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Date:
Mar 26, 2024- Location: Middlesbrough, GB- Requisition ID: 8150- Description:
- Lloyds Banking Group
- Inbound Fraud Advisor
£12 per hour, £23,400 per year
After satisfactory completion of training and assessment, potential to work remotely from home
Full Time Permanent Contract
To be an effective Fraud Prevention Specialist it is beneficial to:
- Be eagle-eyed, have a keen eye for detail and investigation.
- Be comfortable asking the uncomfortable questions and challenge people with confidence.
- To act without hesitation when necessary and make independent choices.
Each role Fraud area we work in involves handling incoming calls, accurately identifying the caller and then understanding whether fraud has taken place or not.
You will then be empowered to make an informed decision to approve/reject the transaction or to authorise a refund to the customer.
Benefits of working at Firstsource
There is a huge list of benefits of working for Firstsource, here's some of our favourites;
- Health Shield Medical Cashback Plan
- 29 days off every year (pro rata), rising with every year of employment
- Fortnightly Pay
- Employee Discounts with wellknown retailers
- Town Centre Location
- A kitchenette equipped with fridges, microwaves & coffee makers
- Amazing progression opportunities
- Job security, guaranteed hours
- Casual dress code
Who are we looking for?
Amazing customer service is at the heart of everything we do This means we are looking for people who are customer focused, with great listening skills and who are pro-active about taking ownership of all customers' queries.
Our future agents will also have the ability to deal with sometimes difficult customers and handle tricky customer conversations, while staying professional when things get tough.
And most importantly, are driven to go above and beyond for our customers.What can you expect in this role?
You'll start your time with us by going through our 6 week award winning training First 2 weeks will be spent in the classroom learning about all of our state of the art banking systems and getting to grips with the different services available to our customers.
This means that our team of experienced Firstsource employees will be there on hand whenever you get stuck or want to double check anything you have learned, so that you can perform to your fullest potential After training that's when the fun really starts.
You will be moved onto a fixed shift pattern so you'll always know your hours. You will have plenty of opportunities to earn extra incentives with regular daily, weekly and monthly incentives that can be based on your performance or even something completely non-work related like who has the best Christmas jumper or best dressed on pyjamas dayCareer Progression
You've probably heard in other job adverts say that career progression is an option, well at Firstsource it is pretty much inevitable, majority of our agents will start with doing general customer service, but progress into other roles.
- Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis.
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