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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Group Full time{"Job Title": "Customer Experience Analyst Graduate", "Job Description": "Key ResponsibilitiesAs a Customer Experience Analyst Graduate, you will play a crucial role in supporting the Marketing Insight and Analytics Manager in various areas, including market research, customer satisfaction analysis, marketing automation, and data-driven decision making.Key...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at Bosch. As a key member of our marketing team, you will play a critical role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven insights and customer-centric strategies.Key...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at Bosch. As a key member of our marketing team, you will play a critical role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven insights and customer-centric strategies.Key...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at Bosch. As a key member of our marketing team, you will play a critical role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven insights and customer-centric strategies.Key...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in various areas, including market research, customer satisfaction analysis, and marketing automation.Key ResponsibilitiesConduct market research, including primary and secondary research, to inform marketing...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in various areas, including market research, customer satisfaction analysis, and marketing automation.Key ResponsibilitiesConduct market research, including primary and secondary research, to inform marketing...
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Customer Experience Analyst Graduate
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Worcester, Worcestershire, United Kingdom Bosch Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at the Bosch Group. As a key member of our marketing team, you will play a crucial role in supporting our business objectives by providing actionable insights and recommendations.Key ResponsibilitiesMarket Research: Conduct primary and secondary...
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Customer Experience Analyst Graduate
3 weeks ago
Worcester, Worcestershire, United Kingdom Bosch Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at the Bosch Group. As a key member of our marketing team, you will play a crucial role in supporting our business objectives by providing actionable insights and recommendations.Key ResponsibilitiesMarket Research: Conduct primary and secondary...
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Customer Experience Analyst Graduate
3 weeks ago
Worcester, Worcestershire, United Kingdom Bosch Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at the Bosch Group. As a key member of our marketing team, you will play a critical role in supporting our business objectives by providing actionable insights and recommendations.Key ResponsibilitiesMarket Research: Conduct primary and secondary...
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Customer Experience Analyst Graduate
3 weeks ago
Worcester, Worcestershire, United Kingdom Bosch Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Analyst Graduate to join our team at the Bosch Group. As a key member of our marketing team, you will play a critical role in supporting our business objectives by providing actionable insights and recommendations.Key ResponsibilitiesMarket Research: Conduct primary and secondary...
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Customer Experience Analyst
1 week ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst
1 week ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst
5 days ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst
5 days ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe Customer Experience Analyst Graduate will play a key role in supporting the Marketing Insight and Analytics Manager in driving business growth through data-driven decision making.Key ResponsibilitiesConduct market research and analysis to inform marketing strategies and tacticsDevelop and maintain customer satisfaction metrics and...
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Customer Experience Analyst Graduate
3 weeks ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe role will report to the Marketing Insight and Analytics Manager and will focus on supporting them in the following areas:Key ResponsibilitiesMarket Research: Conduct primary and secondary research, analyze market trends, and provide insights to inform business decisions.Customer Satisfaction Analysis: Analyze customer feedback, Net...
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Customer Experience Analyst Graduate
3 weeks ago
Worcester, Worcestershire, United Kingdom Bosch Full timeJob DescriptionThe role will report to the Marketing Insight and Analytics Manager and will focus on supporting them in the following areas:Key ResponsibilitiesMarket Research: Conduct primary and secondary research, analyze market trends, and provide insights to inform business decisions.Customer Satisfaction Analysis: Analyze customer feedback, Net...
Customer Experience Graduate
4 months ago
We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in customer feedback across various touchpoints.
Your main duties will include maintaining a central overview of all improvement actions, ensuring stakeholders are kept informed of progress, and actively participating in multiple monthly CX Clinics with customer-facing departments. You will collaborate with internal departments to enhance Customer Journeys, identifying and eliminating pain points to improve overall satisfaction.
Additionally, you will play a crucial role in facilitating the Customer Journey Mapping Workshops.
Qualifications
Our ideal candidate should:
Be passionate about Customer Experience. Be confident in presenting. Be proactive and results driven. Have strong communication, organisational and project management skills. Have a data analytical & problem-solving mindset. Have excellent attention to detail. Have ability to work well independently and as part of a team. Have investigative skills which can be applied to finding out about the latest and most liked Customer Experiences and what systems enable them. Have good overall standards of literacy and numeracy. Be IT literate and proficient in MS Excel.Additional Information
Expected Start Date: September 2024
Working Hours : 39 hours a week; Mon – Thurs 08:00 – 17:00 and Fri 08:00 – 16:00 with a 1-hour unpaid lunch break.
Location: Worcester
This 2-year fixed term position comes with the following benefits:
25 days annual leave per year plus bank holidays Eligibility for our Company Performance Bonus (up to £1,500 gross per annum) Discounts on products from across the Bosch Group Access to further education through the apprentice levy Hybrid working options available Enhanced pension contributions Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits Subsidised onsite café and canteen Health & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years' service you gain eligibility for funding up to £150 per annum to support your personal well being Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events Volunteering days Cycle to work scheme with discounts on push-bikes, e-bikes and accessories - depending on eligibility criteria Policy to support growing families Access to self-service training platform containing over 200 Bosch approved programmes Networking opportunities across Bosch UK including a mentoring programme And moreRight To Work: please ensure you have valid Right To Work in the UK status for at least 2 years upon submitting an application. This is a 2-year fixed term role.
Deadline for Applications: Monday 17th June 2024 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
