Systems Analyst

7 days ago

Rochdale, Rochdale, United Kingdom Zen Full time

The Vacancy

We're building an inclusive work environment


Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us.

Because they matter to you and are part of who you are.


We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way.

So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

The hiring manager for this role is Yahya P.

We appreciate that sometimes it's helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling or if you prefer to send an email - you can to and we will get back to you as soon as possible.


FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

Overview


The Systems Analyst (CPQ - Salesforce Industries) role forms part of the Systems Development team within the Technology Department at Zen Internet.

Responsibilities include the delivery and support of business applications and functionality on the Salesforce platform (in particular Salesforce Industries - previously Vlocity)

Key Responsibilities

  • Interacting daily with stakeholders to understand and evaluate business processes and key requirements, proactively working to resolve issues
  • Applying knowledge of Salesforce functionality and configuration to meet customer needs and requirements
  • Salesforce Subject Matter Expert - acting as the bridge between the Business and technology functions
  • Work with Business Analysts, Product Owner and Project Managers to ensure that the analysis of business needs, the subsequent requirements/ user stories and business processes are clearly understood and captured
  • Identifying options for potential solutions and assessing them for business suitability
  • Work with Senior members of the team to ensure that the design of proposed solutions is in line with best practices and design guidelines
  • Adhering to Salesforce system administration guidelines and standards. Configuration and build conducted in line with agreed best practices and processes
  • Hands on configuring, administrating and controlling solutions via the Salesforce platform
  • Proactive platform monitoring and alerting (including licenses, certificates, API limits, data storage, backups, archiving, availability, performance, emails functionality) - allowing early identification of potential and actual platform issues
  • Management and appropriate escalation of any platform issues
  • Responsible for understanding latest technical and functional developments in Salesforce (new features and releases)
  • Capturing customer insights and feedback to improve Salesforce effectiveness

Skills & experience

  • Excellent understanding of Salesforce technologies, platforms, tools, apps, data management and functionality
  • Salesforce Certified Administrator (required)
  • Salesforce Certified Industries CPQ Developer (desired)
  • Hands on Salesforce configuration experience (Service Cloud, Sales Cloud, Marketing Cloud)
  • Experience collaborating with multiple teams to coordinate work and resolve system issues in an Agile/ Scrum environment.
  • Expert hands on knowledge of Vlocity/Salesforce Industries including but not limited to Product Modelling, Decomposition, Ordering, MACD
  • Comfortable interacting with people at various levels of the organisation
  • Strong analytical and problem-solving skills
  • Ability to effectively prioritise and escalate issues as required
  • Excellent written and verbal communication skills
  • Good interpersonal skills with the ability to manage expectations and explain detail in both a technical and business friendly way
  • Detailed, organised, and results-oriented
  • Excellent planning and negotiating skills
  • Takes initiative and good level of self-confidence
  • Ability to multi-task and perform effectively under pressure
  • Ability to work effectively in a fast-paced Agile environment
  • Experience of incremental and iterative delivery of business value.

About Zen
At Zen, we're proud to do things differently.

As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we're not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.


Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.


Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network.

Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.


We believe that business should be a force for good and we're committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment.

Perhaps that is why we're a certified Great Place to Work TM and B Corp Certified

Our Benefits
Free Zen broadband
Award winning broadband for free

Your Birthday off
Let's celebrate

Salary reviews
every 6 months

Continuous Learning & Development
Over 13,000 courses available across all areas

Discretionary bonus
on company performance

Charitable
Days
Two paid days a year for volunteering

25 days annual leave
(with option to buy/sell up to 5 days)

Pension
5% of salary paid by Zen, minimum of 5% paid by employee

20% Discount on local nursery (Rochdale office only)

Mobile Phone Discount
10% off all plans with Honest Mobile

Private medical healthcare
with Benenden (Cash Plan also available)

Travel loan scheme
Spread the cost of travel

People Friendly Policies
From enhanced maternity to menopause

Flexible Critical Illness
Financial protection if the worst were to happen

Car Salary Sacrifice
Hybrid & electric cars from Tusker

Life
Assurance
X2 as standard with the option to flex up

Retail
Discounts
100s of discounts from top brands

Electric Car Charging Points
Six electric car charging points onsite at Rochdale

Payroll
Giving
Tax free donations to charity through your salary

Cycle2Work scheme
Save on cycling

Free Drinks
Free tea and coffee from our office kitchenettes

Free
Parking
Available at our Rochdale office

Team Engagement
For everyone per year towards team social events

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