Supporter Engagement Administrator
1 week ago
About Us
The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire and Nottinghamshire, funded by public donations.
Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.
We are a friendly, inclusive and dynamic team focussed on ensuring we deliver the best possible service, and the tie that binds us here at LNAA is our set of values - Teamwork.
We display these attributes in the way we interact with the people we come into contact with, from former patients and volunteers, to our supporters and colleagues.
Job Role
The Supporter Engagement Team is the first point of contact for all our supporters.
You will be responsible for delivering excellent customer service, ensuring that all supporters are engaged with and receive exceptional supporter care, are encouraged to support us further, information is captured, income is processed, thanked, and banked in the best way possible, and supporters are stewarded effectively.
You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting LNAA.
Staff Benefits
We offer our employees 22 days per annum annual leave, in addition to bank holidays (pro rata for part time staff) which increases by 1 additional day per completed year of service.
Following completion of a 6-month probationary period, we offer access to a Health & Wellbeing Care Plan, plus an Occupational Sick Pay Scheme.
TASKS AND DUTIES:
- Ensure that all supporters receive the highest standard of customer service and that all LNAA fundraising income (these include donations that come via post, online, telephone, regular giving, cash acquisition and merchandise) are processed, thanked and banked in a timely manner.
- Work with the Supporter Engagement Manager and the wider fundraising team to deliver supporter journeys, making recommendations for improvement and changes.
- Be proactive in identifying and referring key supporters to other departments, passing details of supporter feedback and following up on referrals to ensure the supporter is moving on the right journey with us.
- Ensure best practice is followed, comply with all current legislation and internal policies in relation to communicating with supporters and data protection/GDPR, Gift Aid processing and ensure all activity is carried out in a safe, legal and compliant way.
- Fulfil supporter experience administration duties for all fundraising teams, including coordinating mail outs/invitations, fulfilment of materials and assist the running of HQ visits on the day.
- To attend and contribute to regular meetings with other team members and any additional meetings as required.
- To proactively report progress against targets and KPIs as required by the Head of Supporter Engagement & Data Insight. To make recommendations and take action for any activity that is under or over performing in a timely manner.
- To provide support to the wider fundraising team by attending key events especially where you have been stewarding the participants and to represent LNAA at cheque presentations and/or networking events where appropriate.
- Provide reports or information as required, specifically identifying unreconciled income.
Application:
Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity or sexual orientation.
Job Types:
Full-time, Permanent
Pay:
£23,400.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Work Location:
In person
Application deadline: 06/05/2024
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