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Care Co-ordinator
3 months ago
Job Summary:
The purpose of the role is to: Offer general assistance to the Practice team and patients.
You will project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Duties and Responsibilities:
The duties and responsibilities may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review. Contacting by telephone, text or letter.
Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation. Update patient contact details on the clinical record system. Book appointments.
To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.
To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.
To be aware of all Practice procedures and work in accordance with written protocols Taking messages and passing on information To work flexibly according to the needs of the Practice and provide cover for absent colleagues.
To undertake mandatory and additional training as identified by the practice.Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.