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Diagnostic Clerk

4 months ago

Liverpool, Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures.

This includes the processing of cancellations of appointments by the patients and the hospital.

Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments.

Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff.

Undertake bookings on the ambulance transport system to facilitate the patients attendance, request interpreters with short notice as required. Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas.

Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone.

Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.


Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data.

Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures. Provide non-clinical advice in relation to administrative arrangements. Ensure that the appointment check-in process in undertaken in line with Trust procedures.

This includes asking patients questions on overseas visitors status and escalating concerns to the Overseas Visitors Manager and team.

Ensure all mechanisms are in place to facilitate the patients attendance at the clinic including ordering patient ambulances and interpreters as required.

Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order.

Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.


Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.