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Retail Supervisor

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Keswick, Cumbria, United Kingdom Outdoor and Cycle Concepts Full time

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK's largest outdoor retailers as a Retail Supervisor.

Please note this role is 32 hours per week working on a rota basis. You will be required to work some weekends.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability

How will you make an impact?

As a member of our retail team, you'll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

Delivering a high level of customer service including resolving customer concerns Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc Onboarding and mentoring new colleagues Developing leadership competencies and operational expertise using our eLearning system and People and Product Development Team Performing key holder duties such as opening and closing the store Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures Leading the team in the absence of the Store Manager and Assistant Store Manager Coaching colleagues to achieve a high-performance culture and improve service and selling skills Assisting with administration and compliance duties

You'll fit right in if you have:

A passion for providing excellent customer service Experience managing and developing a team Strong organisation skills with the ability to multi-task An understanding of how a store operates

What's in it for you?

Colleagues make a company, so we believe in offering a total reward package that's more than just base salary. As part of the O&CC team you'll receive:

Base salary of £11.90 per hour (£9.65 for under 21's) Bonus of up to £750 per annum (in proportion with hours worked) 40-60% discount across our range of products Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday Company pension scheme Access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee or a summer holiday – there's something to suit everyone's lifestyle.