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Keswick, Cumbria, United Kingdom Outdoor and Cycle Concepts Full time{"title": "Retail Supervisor", "description": "Are you looking for a challenging role in a dynamic retail environment? We have an exciting opportunity for a Retail Supervisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group.As a Retail Supervisor, you will be responsible for delivering exceptional customer service, leading a...
Customer Service Supervisor
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Retail Team Lead to join our team at Outdoor and Cycle Concepts. As a Retail Team Lead, you will be responsible for leading a team of retail staff and providing exceptional customer service to our customers.
Key Responsibilities:
- Lead a team of retail staff and provide guidance and support to ensure excellent customer service.
- Develop and implement strategies to improve sales and customer engagement.
- Manage store operations, including inventory management, visual merchandising, and store maintenance.
- Collaborate with the Store Manager and Assistant Store Manager to achieve business objectives.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Ensure a safe and compliant working environment by adhering to health and safety policies and procedures.
- Perform key holder duties, including opening and closing the store.
Requirements:
- Proven experience in a retail leadership role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of retail operations, including inventory management and visual merchandising.
- Ability to work flexibly, including weekends and bank holidays.
What We Offer:
- Competitive hourly rate of £11.90 per hour (£9.65 for under 21's).
- Bonus scheme of up to £750 per annum (in proportion with hours worked).
- Discounts on our range of products.
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday.
- Company pension scheme.
- Access to Perkbox, allowing you to save money all year round.
