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Customer Service Representative

2 months ago

Keswick, Cumbria, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing expert advice on our full range of savings and lending products.

Key Responsibilities
  • Engage with customers to understand their financial needs and provide tailored solutions to meet their goals.
  • Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming service.
  • Proactively contact customers to discuss their needs and provide education on our products and services.
  • Maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role.
What We Offer
  • Annual discretionary bonus scheme with an average on-target bonus of 8%.
  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions up to 10% per annum.
  • Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
  • Two paid volunteering days per year to support local charities.
Requirements
  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others and adapt to changing business needs.
  • Strong time management and problem-solving skills.
  • Ability to grow, adapt, and change to accommodate business priorities.