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Client Delivery Specialist

3 months ago

Worthing, West Sussex, United Kingdom Equiniti Full time

Client Delivery /Client Relationship/Query handling/Task Management
Worthing Location
Microsoft Excel
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries.

EQ's purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact on the environment.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base. We employ c.5000 people in the UK, India, Poland and the US.

Role Overview:

Do you like building client relationships alongside delivering a first-class service, then this position may be for you.

Whilst the team has many different aspects to the role, the main focus is our clients Annual General Meeting. These are very high-profile events and are probably 'the' most important date in our client's calendars. Working alongside internal and external customersyou would deliver requirements in accordance with client expectations.

All aspects of this role are very visible to our clients and their shareholders so attention to detail whilst working under pressure is essential.


Successful applicants can expect to receive a competitive salary, opportunity to join a Pension scheme, a generous holiday entitlement, flexible working opportunities (home and office) together with extensive learning support.


Core Duties & Responsibilities:

You will be responsible for the following:

  • Plan, organize and prioritize tasks to ensure successful delivery
  • Meeting targets for accuracy, quality and volume at agreed service levels
  • Working to achieve individual and team service level objectives

Skills, Attributes & Behaviours:

You will demonstrate the following experience, skills and behaviours:

  • Strong attention to detail
  • Ability to follow defined processes and procedures accurately
  • Be a strong communicator both verbally and written.
  • Excellent organizational skills. Able to manage own time effectively especially when working to tight deadlines to deliver results.
  • Strong Microsoft Excel skills and competence in using other MS Office programs
  • Work well under pressure and remain focused on delivering an excellent service.

EQ Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 28 days annual leave + bank holidays
  • Flexible benefit which you can use to 'purchase' additional benefits which include, private health insurance, travel insurance, gym memberships and many more you can chose from, or get it paid your flexible benefit amount on top of your annual salary
  • Life assurance x 4 of your annual salary
  • Opportunity to join a great pension scheme


 Staff engagement
  • Opportunities to receive recognition and rewards.
  • Great learning support