Healthcare Co-ordinator
1 month ago
Are you an experienced Administrator with a customer focused approach? Then we could have just the role for you.
We are looking for a Private Patient Coordinator to join our team here at our Practice Plus Hospital, IlfordWorking as a member of the private patient team to provide a comprehensive customer service role, ensuring that all patientcare dealt with in a professional, courteous and empathetic manner.
As the main point of contact for private pay and insured patients throughout their pathway from first appointment through to discharge, providing excellent customer service and building rapport with patients to ensure their experience is positive.
Shifts for this role are Monday - Friday 9am-5pm or 10am - 6pmWhat you'll be doing
You will be the main point of contact for self-pay and insured patients throughout their pathway from first appointment to discharge, providing excellent customer service and building report with patients to ensure their experience is positive.
You will carry out a concierge service to all private patients. This is a face to face service implemented to improve the private patient pathway and customer service offering.The service is focused on providing a personalised experience, working to make sure that every patient feels supported, unburdened and welcomed from the time they step foot into the hospital.
Provide advice in all matters relating to the patients appointments and keep them up to date every step of their journey, both in person and over the telephone.
Collecting patient medical history and any other relevant clinical information by liaising with GP surgeriesYou will use a customer relationship management tool to manage the patient pathway. Keeping the tool up to date and making sure all fields are complete.
Working with the Health-code system to keep consultant profiles up to date and collect pre-authorisation numbers for insured patients
Liaising with Private Medical Insurance companies to collect patient treatment pre-authorisation codes
What we'll look for in you
Strong organisational and administration skills
Excellent telephone manner and verbal and written communication skills
Experience in a customer service or bookings role that involved a high volume of telephone calls
Having experience working within a similar setting would be an advantage
A sincere desire to be part of a team that takes great pride in helping patients
What you can expect in return:
An extensive range of wellbeing and lifestyle benefits
Being part of a friendly and supportive team
The support you need to grow in your role and continue your professional development
Increase days of annual leave with years of service
If you have any questions, contact or call
Applicants must have the right to work in the UK
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