Job overview

An exciting opportunity has arisen for a Patient Pathway Co-Ordinator to work within an established team to provide administration support to the clinical & Angio team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical & Angio team which will include audio typing. The post holder should be proactive and have excellent communication, IT skills and be able to prioritize workloads for themselves to accommodate changing demands within the team and service. This role is very demanding and you will be expected to be a core member of the Cardiology / Angio team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in audio typing.

Main duties of the job

The Patient Pathway Co-ordinator (PPC) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Experience/ Knowledge

Essential criteria

Experience of using full range of IT/Patient administration systems Experience of patient administration work in a healthcare setting / Audio Typing

Desirable criteria

Understanding of medical terminology Experience working in a similar role within a healthcare/hospital setting Knowledge of NHS Service provision including the pathway of care

Personal Qualities

Essential criteria

Excellent written, communication and team work

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