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Director of Service Improvement

3 months ago

Camberley, Surrey, United Kingdom ELM Group Full time

Director of Service Improvement

Frimley, Surrey (35 hours per week)

  • We are looking for a highly motivated, organised and enthusiastic individual with a proven record of delivering transformational change. We want you to propel our service offering to the next level, engaging with and inspiring our team to deliver an outstanding service for our customers _

About the role


We are ELM Group, a leading residential estate management company, with a management portfolio of over 110 exclusive and beautifully landscaped developments, from the Cotswolds and across the South of England.

You will be joining at an exciting time for ELM Group; we have created this new role of Director of Service Improvement to join our team in Frimley.

Customers both internal and external are our priority and you will be working closely with theChief Executive and other members of the Executive Team to deliver ELM Group's StrategicPlan, whilst ensuring amazing service delivery with a focus on continuously improving our professionalism and ability to engage positively.

_
About you
As a Director within the organisation you will have a key role in the embedding of our

Organisational values, you will be a real ambassador for our customers, be solution-focused, and you will be passionate about ensuring we deliver a professional service, enhance our productivity and improve wherever possible.

You will lead the effective operational performance of ELM, introducing new performance measures and embedding these into everyday working. You will provide high quality professional advice to the Executive and
Senior Management Teams along with the wider teams, on all matters related to our
Residential Estate Management Service.


Ensuring that team structures and individuals are organised to achieve maximum effectiveness in delivering ELM'S objectives will be a key focus, along with developing and overseeing a policy framework for ELM's service improvement and supporting business development in line with the overall ELM strategy.


Hours:
Monday-Friday, 9:00am-5:00pm, 35 hours per week

Salary:
Circa £55K + car allowance

General Responsibilities

  • To take responsibility for the delivery of specific change and transformation projects.
  • Lead the effective operational performance of ELM, introducing new performance measures and embedding these into everyday working.
  • Ensure effective performance management and reporting systems are in place at all levels of ELM, working in close conjunction with the Human Resources Team.
  • Lead the development and use agreed benchmarks to evaluate the quality, safety and effectiveness of ELM's services and to inform the development of strategic policy and operational objectives, to drive improvement and efficiency and report this to the Board.
  • Lead on the commercial aspects of thirdparty relationships, managing the engagement process with strategic stakeholders
  • Hold executive responsibility for key functions across ELM including customer services, operations, human resources, and marketing.
Please click here to read the job description.

There may be additional tasks that are specific to this role, if you are shortlisted we will advise you of these at interview.


Job Types:
Full-time, Permanent

Salary:
From £55,000.00 per year

Benefits:

  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

Change Management: 3 years (preferred)
Business Improvement: 3 years (preferred)

Work Location:
In person

Reference ID:

DSI