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Medical Secretary

3 months ago

Huntingdon, Cambridgeshire, United Kingdom North West Anglia NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the Diabetes and Endocrinology Department within the Medicine Business Unit. We are looking to recruit an enthusiastic and motivated individual to join our very busy and dedicated admin team.

The successful candidate will provide administrative support to Consultants and their medical team within the Department and also ensuring the provision of an effective service.

Main duties of the job

The post holder will be expected to perform a high level of secretarial and administration tasks within the Diabetes & Endocrinology Department. You will need to be able to work efficiently and accurately and work flexibly and confidentially across the Trust independently and as part of a team liaising with colleagues at all levels.

You will have good communication skills and will be responsive to the needs of the service. You will be a point of contact for patients, speciality teams and other departments for all enquiries relating to patients. You will be responsible for the tracking of patient pathways in accordance with the National targets.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme: Flexible working opportunities; Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

Please see the attached job description and person specification for further information relating to this role.

Person Specification

Education and Qualifications

Essential

Educated to GCSE level A-C standard incl. Maths and English or equivalent experience

Desirable

NVQ Level 2 in Business Administration or Customer Service or equivalent experience or willing to undertake NVQ level 2

Experience

Essential

Experience of meeting regular targets and deadlines Experience of customer service in a healthcare environment reception, call centre, administration

Desirable

Experience of working in a health care environment Experience of using hospital systems including PAS, e-track, ICE Experience of hospital outpatient administration processes

Key Skills/Abilities

Essential

Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance Knowledge of Microsoft Office products including excel, word and outlook.

Desirable

NHS Administration Services & Processes Understanding or awareness of national and local OP targets including 18 week RTT and Cancer targets. Knowledge of Hospital PAS Outpatient Clinic make-up.

Other

Essential

Good verbal and written communication skills Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices and Prison Services Able to liaise with Patients, Carers, Visitors, Trust staff at all levels and various external organisations including GP Practices and Prison Services Ability to work on own initiative and prioritise work. Able to demonstrate initiative, innovate, be proactive and work unsupervised Attention to detail and neat presentation of work. Motivated and enthusiastic with ability to meet set targets often working under pressure Able to establish and maintain effective working relationships with a wide range of clinical and other administrative staff across a wide range of clinical specialties Flexible approach to work

Desirable

Ability to use IT patient tracking and administration systems