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Customer Service Apprentice Level 2

3 months ago

Leeds, Leeds, United Kingdom Brakes Full time

Customer Service Apprenticeship

Role:
Level 2 Customer Service Apprentice**
Location: Leeds

Salary:
£14,449**
Working hours:Mon-Fri 08:30 - 05:00pm**Our Apprenticeship Programme is not one size fits all. Just like our delicious food, our scheme is carefully prepared to help you learn more, experience more and succeed more.

The Role:


The role of a Customer Service Practitioner is to deliver high quality products and services to the customers at Brakes Sysco, during that time you will develop into a
Level 2 Customer Service Apprentice **and will cover a wide range of hands on experience with customers, using multiple different methods of communicating, some of the tasks you might deal with are; meeting & greeting customers, supporting with product and/ or service sales, problem solving, and after care services.


Support will be given throughout your apprenticeship with mentors guiding you through the role and continuous development of skills and behaviours to exceed personal goals and business objectives.


  • Dealing with all aspects of customer services chasing deliveries, arranging collections, arranging credits
  • Dealing with incoming calls; advise customers on products
  • Processing sales orders on a bespoke windowsbased system
  • Prepare system quotations, source products if not stocked & follow up as required
  • Build business relationship with internal/ external customers
  • Maintain and monitor quotation and lead files
  • Dealing with a variety of customer service enquires and reporting of service calls

Skills and competencies required:

  • Excellent customer service or any previous experience in a structured customer sales or telesales environment is preferable but not essential
  • Experience with Microsoft packages
  • Experience of having worked in a fast moving environment
  • Excellent interpersonal & problemsolving skills
  • Positive attitude with the ability to work as part of team as well as individually
  • Excellent communication skills both verbal and written
  • Have a proactive approach, with excellent listening skills with an ability to engage and influence customers

Benefits

  • Sysco Perks: Access hundreds of discounts, cashback deals and exclusive offers at High Street stores, restaurants, cinemas, and attractions through LifeWorks Perks.
  • Employee assistance helpline and wellbeing portal
  • Access confidential support, resources and services for your mental, physical, social, and financial wellbeing, any time, 24/
  • Excellent work life balance including additional holiday
  • Purchase up to 5 additional days annual leave per year.
  • Cycle to Work Scheme
  • At Brakes we are passionate about creating an inclusive workplace that celebrates and values diversity. We do not want you to 'fit' our culture, we want you to help define it. _
  • All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. _
**Bring your whole self to work. #BelongAtBrakes