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IT Services Apprentice
2 months ago
We are seeking a highly motivated and enthusiastic IT Services Apprentice to join our team at Jet2.com and Jet2holidays. As an IT Services Apprentice, you will play a key role in providing technical support to our users across the UK and Europe.
Key Responsibilities- Provide 1st and 2nd line support to users, analyzing and prioritizing issues in the IT Support Desk System.
- Troubleshoot application faults by querying databases, checking log files, and repeating issues.
- Take ownership of faults and manage them in a logical and methodical manner, following up on the status of issues on behalf of the user and communicating progress in a timely manner.
- Create and disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
- Contribute to new software rollout, hardware refresh, and network equipment upgrade.
- Install and configure relevant software and hardware as appropriate, such as mobile apps, printers, projectors, scanners, and cameras.
- A demonstrable passion for IT and an interest in developing a career within this field.
- GCSE Maths & English (or equivalent) at grade A-C (9-4).
- Excellent IT skills, preferably at GCSE level (or equivalent) or above.
- You must not hold an existing qualification at the same or higher level in a similar subject.
- Must have been resident in the UK for 3 years.
At Jet2.com and Jet2holidays, we are committed to providing exceptional customer experiences and creating memories for millions of passengers. We are a dynamic and innovative company that offers a wide range of benefits and opportunities for career growth and development.