Customer Services Contact Centre Advisor
2 weeks ago
Customer Service Representative - Basingstoke
Diligenta is a leading company specialized in providing outsourced administration services to top financial institutions in the UK within the Life and Pensions sector.
With the aim of being recognized as the top platform-based provider of Life and Pensions Administration Services, we are expanding our team regularly to meet the growing demands of our business.
Situated in Basingstoke with convenient transport links via local buses and trains, our standard working hours from Monday to Friday between 9 am and 5 pm ensure a work schedule that respects your personal time without evening or weekend shifts.
We offer flexible working hours to accommodate your needs, promoting a healthy work-life balance. Additionally, you will benefit from 31 days of holiday leave (including bank holidays), eligibility for an annual bonus scheme, a company pension plan, and various employee discounts.
Furthermore, you will have access to exceptional employee support programs, opportunities for personal and career growth, and exposure to our global parent company, TCS (Tata Consultancy Services).
As a Customer Service Representative, your responsibilities may include handling customer inquiries both through voice communication and back-office administrative tasks. Your key focus will be on engaging customers in a professional and friendly manner, addressing their queries, and ensuring they receive outstanding service during crucial moments.
Previous experience in call centers, retail, hospitality, or other customer-centric roles, either part-time or full-time, is highly beneficial. Teamwork is a core value within our organization, emphasizing the importance of collaboration and dedication to exceptional service delivery.
Essential requirements for these roles include proficient PC skills, familiarity with Microsoft Office tools like Word and Excel, and meticulous attention to detail to excel in your responsibilities.
At Diligenta, we are committed to supporting customers during significant life events and consistently delivering top-tier service.
Established in 2005, we take pride in being the primary provider of outsourced administration services to the UK Life Assurance and Pensions market, serving reputable brands such as Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest.
Moreover, we constantly strive to innovate in customer service and enhance client satisfaction. Diligenta, a subsidiary of Tata Consultancy Service (TCS) and part of the Tata Group, embraces diversity and fosters an inclusive workplace environment for all employees.
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