Resident Services Associate

2 weeks ago

London, Greater London, United Kingdom Reed Full time

Resident Services AssociateJob Type: Full-timeLocation: LondonSalary: £28,000 per annumAre you passionate about delivering exceptional customer service? Do you thrive in a role where no two days are the same?

As a Resident Services Associate, you will be the face of our front of house team, providing top-notch service and ensuring our building is a benchmark of efficiency and quality.

Day to Day of the role:

  • Uphold and deliver the customer service strategy and standards to increase resident satisfaction.
  • Provide high-quality resident services, including meet & greet, reception, parcel handling, inspections, and lettings viewings.
  • Work closely with colleagues across the company to ensure seamless customer service.
  • Foster resident engagement and promote the organisation while building strong relationships with external partners.
  • Manage front and back of house functions, amenity space, voids & unit management, tenancy, income management, and tenant involvement.
  • Ensure the delivery of services is in line with health and safety requirements.

Required Skills & Qualifications:

  • Proven experience in market rental properties, travel & tourism, or hospitality.
  • Strong awareness and implementation of health and safety requirements.
  • Experience in business/private events is beneficial.
  • Teamwork experience with strong written and verbal English communication skills.
  • Property or customer service qualifications are advantageous.
  • Track record of working towards and achieving targets.
  • Excellent interpersonal skills with the ability to listen and engage effectively.
  • Professional appearance and a passion for customer service.
  • Relationship-building skills and a collaborative work style.
  • Creative thinking and the ability to embrace new challenges daily.
  • Goal-focused, positive, and resilient, with a determination to deliver exceptional outcomes.

Benefits:

  • Competitive salary with potential for bonuses.
  • Opportunities for professional development and qualifications.
  • A dynamic and supportive team environment.
  • The chance to make a significant impact on resident satisfaction and community building.

To apply for the Resident Services Associate position, please submit your CV and cover letter detailing your relevant experience and why you are excited about this opportunity.

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