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Service Support Associate
2 weeks ago
PMR are seeking an enthusiastic Resident Services Associate to work with our client, one of the UK's leading Build to Rent providers, based at their residential scheme in East London.
You will contribute to an exceptional resident experience through the provision of a first class customer service.Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
Logging receipt and collection of customer parcels.Building security and resident administration in line with GDPR
Work as part of a team, supporting and respecting other team members to deliver exceptional customer experience.
Communicate professionally with customers, contractors and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly
Act as first point of contact for customer service issues, including complaints, welfare, repair requests and allocation of issues in accordance with company procedures.
Embed customer involvement by involving and consulting customer to find ways to shape, improve and deliver services to meet their needs.
Manage and maintain relevant administration and reporting systems to produce statistical reportingA flexible approach to work.
Competent in Microsoft Word, Excel and Outlook.
Strong proven record of providing excellent customer service in a customer facing role.
Knowledge of other languages may be an advantage.
Working 3 week rolling rota, 1 Saturday in 3.
Reporting directly to the Residential Building Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the h...
PMR are looking to recruit a Senior Leasing Consultant to join our Build to Rent client's Leasing Team.Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.
... PMR are looking to recruit a Senior Leasing Consultant to join our Build to Rent client's Leasing Team.Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.
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