Resident Involvement Officer

2 weeks ago


London, Greater London, United Kingdom Newlon Housing Full time

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.


Working closely with the Resident Involvement Manager and as part of the wider Service Improvement Team, you will support existing and new resident groups through the development and facilitation of specific resident participation and consultation initiatives.

You will engage with residents to ensure the best possible service is provided at all times and assist in the ongoing review of Newlon's Resident Engagement Strategy.

Familiar with regulatory changes and legal requirements of landlords around resident involvement, you will ensure that it remains meaningful and effective, and that the residents' voice has an impact on how services are delivered.


First class customer service and communication skills are essential for this role, as is the ability to liaise with a wide range of people, in a multicultural environment, on an individual and group basis.

You will have experience of providing a customer-focused service including monitoring budgets, a strong team ethic and the ability to empathise with residents.

Flexibility is also essential as you may have to travel to meet residents, and attend evening and occasional weekend meetings.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to 2 days at home.

You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.


Full-time, permanent

Salary:
£33,443 per annum plus eligibility to participate in the Performance Related Bonus scheme**
Location: Based in Hale Village, North London, N17

Closing date: 23:59 on Tuesday 28 May 2024

Online assessments will be held between Friday 31 May and Tuesday 4 June 2024

Interviews will be held in person at our offices in Hale Village on Wednesday 12 June 2024

  • London, Greater London, United Kingdom PHOENIX COMMUNITY HOUSING Full time

    We have an exciting opportunity for a resident involvement professional in our Resident Involvement & Wellbeing team. You will be responsible for leading and project managing resident involvement, engagement, liaison, and consultation events, promoting, and facilitating the active involvement of residents. This will include delivering Summer Fun and Equality...


  • London, Greater London, United Kingdom Novax Recruitment Full time

    Resident Engagement OfficerRedbridgeContract£19 UmbrellaWe are currently looking for a Resident Engagement Officer for a role in Redbridge. The postholder will focus on resident and community engagement in the provision on new Council homes. To assist in the provision of an efficient and effective resident engagement service, building the capacity of...


  • London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Resident Liaison Officer on a temporary to permanent contract based in North West London.We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and...


  • London, Greater London, United Kingdom Fawkes & Reece London Full time

    Resident Liaison Officer Salary: 30, ,000 Location: Enfield, London. Job Type: Permanent Resident Liaison Officer Required. Are you an experienced RLO who is searching for a new opportunity? There is an exciting new project underway in Enfield. Job Role: To manage the relationships between tenants / Clients / production teams and site management to...


  • London, Greater London, United Kingdom The Hyde Group Full time

    London BridgeUp to £30,000Hyde is looking to recruit a Resident Engagement Officer.Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows...


  • London, Greater London, United Kingdom Cardo Full time £27,000

    LCB Group is a Cardo Group company.LCB Group was incorporated in 2012 and is a growing business with offices across the south and south west of the UK and a head office in Cardiff. We regularly secure new contracts with new and existing clients. Most of our contracts are for 4 to 10 years so we are in a position to be able to recruit good people and offer...


  • London, Greater London, United Kingdom Build Recruitment Full time

    Temp to perm position We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in SE London and Kent. Based in Dartford, Kent you will be a vital link between the site team, residents, and clients. You will be working on a mixed externals and energy efficiancy planned...


  • London, Greater London, United Kingdom YMCA London City and North Full time

    YMCA London City and North (YLCAN) is an independent charity that is affiliated to the YMCA movement. We work across some of London's most deprived boroughs in Islington, Harringay, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. Over 600,000 young people call our area of London home.Young people are at the centre of all we do. Our...


  • London, Greater London, United Kingdom Clarion Housing Group Full time

    Salary: 34,556 per yearLocation: Morden - Apollo HouseHours: 36 per weekContract Type: Fixed Term Contract / Secondment ending September 30, 2024We're on the lookout for a Resident Liaison Officer to join our South London Housing team on a fixed-term contract.This role is pretty dynamic; you'll play a key part in enhancing our customer service, handling...


  • London, Greater London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are looking to recruit 3 x Resident Liaison Officers on a temporary contract based in North London.We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.Responsibilities: Assisting in...


  • London, Greater London, United Kingdom Daniel Owen Ltd Full time

    Resident Liaison Officer Roles Available (Temp to Perm)Working with a large Housing ContractorOffice based with site visits occasionallyDuties Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLO's (and where appropriate...


  • London, Greater London, United Kingdom Southwark Council Full time

    Additional salary detailsBenefits and more information:The role About Southwark**About the Role:Working with a team of 10 Temporary Accommodation Resident Service Officers (TA RSO), you will deliver a customer-focused responsive housing management service to our residents in Temporary Accommodation.You will be the first point of contact for residents and act...


  • London, Greater London, United Kingdom Fawkes & Reece London Full time £35,000

    Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto £35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in...


  • London, Greater London, United Kingdom Premier Work Support Full time

    Our client, an established and successful construction company has a permanent position for a Resident Liaison Officer to join their existing team to cover various London locations. Reporting to the Lead Resident Liaison Officer you will be responsible for: Supporting and assisting the training of new RLO's on the role, procedures and company policies as...


  • London, Greater London, United Kingdom United Living Full time

    United Living Property Services is a well-established, fast paced and ambitious business with a great reputation for providing excellent services to our clients.We refurbish and regenerate homes up and down the country, and are embarking on a journey of growth which will see our turnover double to £1 billion over the course of the next 5 years.Now is a...


  • London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit Resident Liaison Officers to work for a Housing Association. This will be on a temporary to permanent contract, working as part of the Planned Works team.Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed....


  • London, Greater London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You...


  • London, Greater London, United Kingdom FBR Construction Recruitment Full time

    FBR Recruitment are seeking an experienced Resident Liaison Officer for one of our valued clients who are based in Bracknell. Candidates will be required to look after the North Hampshire and Berkshire patch. Duties will be but not limited to:- Assessing the individuals' needs. Explaining the schedule of works. Answering any questions the resident...


  • London, Greater London, United Kingdom Eden Brown Full time

    A role of Resident Safety Officer has come up for a 3 months ongoing assignment.Pay - £20.25/hr UmbrellaAddress - Havering Town Hall Main Road Romford RM1 3BDJD belowResponsibilities: This is a fulltime post- The post holder reports to a Senior Housing Officer:- The post holder will instruct and direct local services affecting housing management...


  • London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Resident Liaison Officer to join a housing provider based in North West London.Initially, this will be a temporary contract, with the potential of permanent employment thereafter.Responsibilities: Ensure that all administrative responsibilities are achieved within the required timescales Coordinating complaints and...