Resident Liaison Officer

2 weeks ago


London, Greater London, United Kingdom Clarion Housing Group Full time
  • Salary: 34,556 per year
  • Location: Morden - Apollo House
  • Hours: 36 per week
  • Contract Type: Fixed Term Contract / Secondment ending September 30, 2024

We're on the lookout for a Resident Liaison Officer to join our South London Housing team on a fixed-term contract.

This role is pretty dynamic; you'll play a key part in enhancing our customer service, handling various projects from start to finish, and providing assistance to customers, especially those in vulnerable situations. Your day could involve activities such as customer sign-ups, property handovers, complaint resolution, or coordinating with different teams to support customers during service interruptions.

Our residents come first, and we strive to listen to their feedback and communicate effectively about our services.

We offer flexibility for remote work, with occasional office and home visits as needed.

You'll be reporting to the Assistant Head of Housing and joining an incredible, tight-knit team dedicated to customer satisfaction.

What you can expect from us

At Clarion, we value hard work and dedication, offering benefits that cater to your needs:

  • Competitive salaries benchmarked regularly
  • 25 days of annual leave (increasing to 30 days after 3 years)
  • Personalized flexible benefit options including healthcare, dental insurance, and more
  • Matched pension contributions up to 7.5% of salary with life assurance
  • Flexible working arrangements for most employees

Additional benefits include:

  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme
  • Free counseling and legal advice services
  • Interest-free loans for commuting and study purposes

We promote work-life balance, offering part-time options, enhanced parental leave, and support for compassionate situations.

Closing Date: Thursday, May 30, 2024, at midnight.

To learn more about this role and access the job profile, visit our website or click 'apply'.

This hybrid role is based at our Morden offices. Candidates should expect to be in the office at least 2 days a week.

Applicants must be willing to travel within the South London region as needed.

Basic Criminal Record Check Clearance is required for this position.

UK work eligibility is a must; we do not provide visa sponsorship. Applicants must reside in England or Wales during employment.

About Clarion Housing Group

Clarion Housing Group is the UK's largest social housing provider, with over 350,000 residents nationwide.

Our goal is to offer affordable housing to those in need, with our development arm (Latimer) constructing thousands of new homes annually.

We understand that a secure home is essential for a better life, and we strive to make a positive impact on our residents and communities.

Through Clarion Futures, our charitable foundation, we collaborate with various organizations to provide employment support, apprenticeships, money management advice, and digital literacy to residents.

Diversity and Inclusion

We aim to create an inclusive workplace at Clarion where everyone is respected, valued, and empowered to succeed. We celebrate diversity through various initiatives and support our staff with diverse backgrounds through different networks.

We are dedicated to building a diverse workforce and fostering an inclusive environment at Clarion.



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