Call Handler
7 days ago
Job Type:
Temporary Interim Contract
Job Role:
Call Handler
Hours:30 hours per week, Monday to Friday, 10.00am until 4:00pm
Pay:
£9.50 per hour
Location:
Birmingham
Start Date:
Immediately
Do you have a passion for delivery excellent customer service and enjoy taking an active role in support others?
Office Angels are currently recruiting for a Call Handler to work for an established and successful translation and interpretation service provider located in the Birmingham area.
Within this role you will work as part of a small team to assist with managing and coordinating high volume customer booking requests via telephone to allow the business to continue delivering a highly efficient and professionalservice.
You will be comfortable and excel in the below responsibilities:- Being the first point of contact for all inbound customer calls and enquiries
- Coordinating customer requests in line with specific requirements
- Updating a booking management platform with customers requests
- Sending booking requests to freelance translators and interpreters
- Conducting outbound call activity (where required)
- General administrative tasks
Experience / Skills required for this role:
- Proven track record in delivering a proactive customer experience
- Customer service / contact centre experience
- Ability to demonstrate a flexible approach that adapts to changing business and customer needs
- Excellent accuracy and attention to detail
- Strong interpersonal skills
- Competent with Customer Management Systems
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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