Current jobs related to Customer Experience Case Handler - Birmingham, Birmingham - Major Recruitment Oldbury
-
Rehabilitation Case Manager
1 week ago
Birmingham, Birmingham, United Kingdom Health Case Management Limited Full time{"About the Role": "About the RoleWe are seeking an exceptional Client Liaison Manager to join our team at Health Case Management Limited. As a key member of our organization, you will play a vital role in advocating, planning, and supporting the delivery of complex rehabilitation case management services to achieve a positive outcome with optimum...
-
Rehabilitation Case Manager
1 week ago
Birmingham, Birmingham, United Kingdom Health Case Management Limited Full time{"About the Role": "About the RoleWe are seeking an exceptional Client Liaison Manager to join our team at Health Case Management Limited. As a key member of our organization, you will play a vital role in advocating, planning, and supporting the delivery of complex rehabilitation case management services to achieve a positive outcome with optimum...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Davies Group Full timeJob Summary:We are seeking a highly motivated and organized Claims Handler to join our Vehicle Replacement Group team in Solihull. As a Claims Handler, you will be responsible for communicating with parties involved in car accidents, gathering information, and managing a caseload of claims.Key Responsibilities:Communicate with parties involved in car...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Davies Group Full timeJob Summary:We are seeking a highly motivated and organized Claims Handler to join our Vehicle Replacement Group team in Solihull. As a Claims Handler, you will be responsible for communicating with parties involved in car accidents, gathering information, and managing a caseload of claims.Key Responsibilities:Communicate with parties involved in car...
-
Claims Handler
3 weeks ago
Birmingham, Birmingham, United Kingdom IPS Group Full timeAbout the RoleWe are seeking an experienced Claims Handler to join our Motor Claims team at IPS Group. As a Claims Handler, you will be responsible for handling a varied case load of Motor Personal Injury and Credit Hire claims.Key ResponsibilitiesManage claims from inception to settlement, ensuring timely and efficient resolution.Develop and maintain strong...
-
Claims Handler
3 weeks ago
Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full timeAbout the RoleWe are seeking a Claims Handler to join our Managed Legal Services team in Birmingham. As a Claims Handler, you will play a key role in delivering an excellent service to our clients, working closely with our Litigation Services team to recover uninsured losses, debts, and costs.Key ResponsibilitiesOpening new claims/cases on our case...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full timeAbout the RoleWe are seeking a Claims Handler to join our Managed Legal Services team in Birmingham. As a Claims Handler, you will play a key role in delivering an excellent service to our clients, working closely with our Litigation Services team to recover uninsured losses, debts, and costs.Key ResponsibilitiesOpening new claims/cases on our case...
-
Property Claims Handler
5 days ago
Birmingham, Birmingham, United Kingdom Sedgwick Full timeAbout the RoleWe are seeking a talented and detail-oriented individual to join our Home Claims team as a Property Claims Handler. As a key member of our team, you will play a crucial role in delivering excellent customer service and technical claims handling.Key ResponsibilitiesProvide exceptional customer service throughout the lifecycle of the claim,...
-
Property Claims Handler
5 days ago
Birmingham, Birmingham, United Kingdom Sedgwick Full timeAbout the RoleWe are seeking a talented and detail-oriented individual to join our Home Claims team as a Property Claims Handler. As a key member of our team, you will play a crucial role in delivering excellent customer service and technical claims handling.Key ResponsibilitiesProvide exceptional customer service throughout the lifecycle of the claim,...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Full timeJob SummaryStride Resource Management is seeking a highly experienced Claims Handler to oversee the entire claims process, from investigation to settlement, for a variety of cross-class losses. As a Senior Claims Handler, you will be responsible for managing a key client account, with a focus on Liability claims, including Employers, Public, Product, and...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Full timeJob SummaryStride Resource Management is seeking a highly experienced Claims Handler to oversee the entire claims process, from investigation to settlement, for a variety of cross-class losses. As a Senior Claims Handler, you will be responsible for managing a key client account, with a focus on Liability claims, including Employers, Public, Product, and...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Managed Legal Services team as a Claims Handler. As a key member of our team, you will be responsible for delivering an exceptional service to our clients, working closely with our Litigation Services team to provide support and assistance in the recovery of uninsured...
-
Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Managed Legal Services team as a Claims Handler. As a key member of our team, you will be responsible for delivering an exceptional service to our clients, working closely with our Litigation Services team to provide support and assistance in the recovery of uninsured...
-
Trainee Liability Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom MBA Full timeJob Summary:MBA is seeking a highly motivated and detail-oriented individual to join our Liability team as a Trainee Liability Claims Handler. As a key member of our team, you will be responsible for managing a mixed portfolio of Liability claims, ensuring SLA compliance, and contributing to KPI targets.Key Responsibilities:Manage a diverse portfolio of...
-
Trainee Liability Claims Handler
2 weeks ago
Birmingham, Birmingham, United Kingdom MBA Full timeJob Summary:MBA is seeking a highly motivated and detail-oriented individual to join our Liability team as a Trainee Liability Claims Handler. As a key member of our team, you will be responsible for managing a mixed portfolio of Liability claims, ensuring SLA compliance, and contributing to KPI targets.Key Responsibilities:Manage a diverse portfolio of...
-
Commercial Insurance Account Handler
3 weeks ago
Birmingham, Birmingham, United Kingdom Cavendish Maine Full timeJob DescriptionA highly regarded national insurance broker are currently looking to add an experienced Commercial Account Handler to their established team. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of commercial clients.The Account Handler will provide...
-
Senior Claims Handler
4 days ago
Birmingham, Birmingham, United Kingdom Opus People Solutions Ltd Full time £60,000Senior Claims Handler OpportunityWe are seeking an experienced Senior Claims Handler to join our Large Loss Property team. As a Senior Claims Handler, you will be responsible for managing a portfolio of high-value claims (£500K+) from notification through to settlement.Key Responsibilities:Manage a portfolio of high-value claims (£500K+) from notification...
-
Senior Claims Handler
4 days ago
Birmingham, Birmingham, United Kingdom Opus People Solutions Ltd Full time £60,000Senior Claims Handler OpportunityWe are seeking an experienced Senior Claims Handler to join our Large Loss Property team. As a Senior Claims Handler, you will be responsible for managing a portfolio of high-value claims (£500K+) from notification through to settlement.Key Responsibilities:Manage a portfolio of high-value claims (£500K+) from notification...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Blu Digital Full timeAbout Blu DigitalWe are a fast-growing Luxury retail company looking for a talented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences and ensuring 100% accuracy and compliance in all customer interactions.Key Responsibilities:Ensure delivery of defined...
-
Senior Claims Handler
5 days ago
Birmingham, Birmingham, United Kingdom Howden Group Holdings Full timeSenior Claims HandlerWe are seeking a highly skilled and experienced Senior Claims Handler to join our Claims team at Howden Group Holdings. As a Senior Claims Handler, you will be responsible for delivering a high-quality and efficient claims service to our clients.Key Responsibilities:Manage end-to-end claims processes, including investigation, evaluation,...
Customer Experience Case Handler
3 months ago
They are looking for someone to provide provision of administrative services, telephone support, including data input as a member of the Customer Experience Team.
The role will be an immediate start and then on an ongoing temporary basis,Hours of work are Monday to Friday 9am till 5pm
Duties and Tasks will include:
- To provide high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
- To carry out business and administrative functions and ensure all transactions are conducted within the provisions of standing orders, financial regulations and the company policies and procedures including statutory notification reports
- Maintenance of statutory registers.
- To support staff within the business to help facilitate new systems and processes.
- To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
- Experience of working in an administrative team environment. This may include resolving queries arising from taking telephone calls and dealing with letters and reports, maintaining confidential paperwork and general office duties, or experience of working in a financial team environment. This may include resolving queries from purchase orders, invoices or financial information.
- Experience of managing a number of conflicting priorities effectively to achieve business objectives.
- Knowledge of relevant legislation/policies and their implications for the company, e.g., FOI, Data Protection Act and Health & Safety.
- Ability to communicate effectively at all levels within an organisation both orally and in writing. A second language reflecting the communities served would be advantageous but is not a requirement.
- Ability to work on own initiative with a proactive approach to all tasks including an ability to plan ahead to ensure business objectives are met and investigate solutions to issues when they arise and own to resolution
Job Types:
Full-time, Temporary contract, Fixed term contract
Contract length: 3 months
Salary:
£13.00-£13.20 per hour
Expected hours: 36.5 per week
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
RJCECH
