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Pod Call Handler

3 months ago

Birmingham, Birmingham, United Kingdom South Doc Services Full time
We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield.

The POD Call handler will be working with various member practices in the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better quality for patients and the GP Practices.


Key responsibilities

  • Using a call centre based telephone system and taking requests for medications from patients.
  • Producing repeat prescriptions using GP practice software, EMIS Web and SystmOne.
  • Having an understanding of the Electronic Prescription Service (EPS) and being confident in explaining it to patients.
  • To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and the ability to follow up all queries in a timely manner.
  • To ensure that GPs have access to prescriptions for signing within an appropriate timescale.
  • To ensure that patients are not over ordering prescription items, are only ordering items that they require, and are informing us of any items that they are no longer taking to ensure that patient safety is paramount.
  • To be involved in other waste / volume reduction projects as required by the organisation.
  • To raise concerns where patients disclose that they are not taking medicines as prescribed.

Reducing Medicine Wastage

  • Highlight over and under ordering of repeat medicines to the prescriber.
  • Synchronising prescription medicine quantities.
  • Remove from a patient's repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length of time.
  • To advocate the use of the 'Repeat Prescription Management Code of Practice'.
  • Promotion of waste campaigns.
  • Patient education regarding the issues of prescribing waste.
  • To be aware of organisational guidelines and refer to them as necessary.
  • Highlight areas of prescribing waste and suggest methods for identification.


COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings.

We do encourage our staff to get vaccinated.

We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination.

If you are unvaccinated there is helpful advice and information at where you can also find out more about how to access vaccination.

There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated as a condition of employment, and we will inform you if this applies to you.


Qualifications:

  • GCSE English and Mathematics or equivalent Grade C or above

PREVIOUS APPLICANTS NEED NOT APPLY
We are looking to recruit some fixed term contracts and permanent.

The hours for this role are: 37.5 hours.

POD Opening times are 08:30 and 17:30 so hours will be within that time.

Job Types:
Full-time, Permanent

Salary:
£10.52 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

COVID-19 considerations:
Following government guidelines.

Ability to commute/relocate:

  • Birmingham, B31 3HB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 19/05/2023

Reference ID: 437