Tenancy Management Coordinator
2 weeks ago
Do you want to come and help us solve the housing crisis in the East of England? We're a social housing provider with a genuine commitment to Equality Diversity and Inclusion.
Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.
Our people and our customers are at the heart of everything we do here at Flagship Group.We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities.
Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.We are pleased to share an opportunity to join Flagship Group's Newtide Housing Team, as a Tenancy Management Coordinator.
The role is a permanent post, working 37 hours per week:
Monday to Friday.
This role is working from our Melton office, near Woodbridge. The role comes with Agile Working and Flexible Working will be considered.
In this key role as a Tenancy Management Coordinator, you will work as part of a team triaging tenants' queries.
Then either giving advice and taking action to resolve or handing off the query with detailed information to the relevant officer or internal team and informing the tenant of next steps.
The aim is to make the tenant experience as amazingand easy as possible and to reduce demand on other officers within the team.
Applications are welcomed for the role of Tenancy Management Coordinator from those with previous experience of working in a customer focused role either face to face or over the telephone.
You'll have experience in using data to understand performance, demand and prioritise workload both at a team and individual level.
As well as a good knowledge of IT systems including Microsoft Office.In return we offer a competitive salary and benefits package that includes:
Ø Competitive Salary of £24,610.00 per annum.
Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.
Ø Buy and sell up to 1 weeks Annual Leave.
Ø Flagship Rewards Scheme.
Ø Death in Service Benefit.
Ø Company Sick Pay.
Ø Agile Working Environment.
Ø Employee Assistance Programme.
Closing Date:
Interview Date:
, in Melton.
We offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments.
Tenancy Management Coordinator - Reference Number 0633
Job Types:
Full-time, Permanent
Salary:
£24,610.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in Suffolk. IP12 1QT.
Reference ID: 0633
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