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Kindness Call Coordinator

3 months ago


Edinburgh, Edinburgh, United Kingdom With Kids Full time

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part ofour mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Kindness Call Coordinator, you can be the difference betweenpeople just surviving and really living.

You will be part of Scotland's leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. Our Community Healthcare Support Services form a nationwide network of localsupport groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart orlung condition or after a stroke.

The role of the Kindness Call Coordinator is to manage a telephone support service operating across the country,assisting those living with our conditions, who have become lonely or socially isolated.

Our Kindness Call Service is designed to provide a listening ear and an opportunity for those using the service totalk about what matters to them, helping to alleviate feelings of loneliness and isolation and supporting themto live life to the full. Our trained kindness volunteers make regular calls, forming reassuring and encouragingrelationships and are supported by the Kindness Call Coordinator.

We are looking for someone with a positive attitude towards people with disabilities and long-term conditions; anunderstanding of the challenges faced by people with cardiac, respiratory and stroke conditions as well as LongCovid; an understanding of community service provision; the ability to recruit, manage and motivate a team ofvolunteers; and excellent communication and interpersonal skills.

As this post is not a face-to-face role, applicants can be situated anywhere in the country.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

Application notes

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality ofopportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aimto ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offendingbackground.

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of ourmission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Advice Line Call Coordinator you can be the difference betweenpeople just surviving and really living.

You will be part of Scotland's leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. The Advice Line service is a free and confidential helpline that supports peopleliving with our conditions to ensure that live no life is half lived.

The Advice Line Call Coordinator will respond to incoming phone calls/e-mails/text messages and direct service usersto the appropriate people/team within CHSS and be responsible for administration duties related to the AdviceLine with support from a team of volunteers. This role is home based but occasional travel across Scotland willbe required.

We are seeking an enthusiastic individual with good communication skills who have a minimum 2 years' experienceworking in a similar role within a health/social care setting and a basic understanding of medical terminology.Experience of recruiting and line managing volunteers is desirable.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are "Happy to Talk Flexible Working".

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part ofour mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Store Manager you can be the difference between people justsurviving and really living.

You will be part of Scotland's leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. Our Hospital to Home services form a nationwide network of local support groups,nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung conditionor after a stroke.

We are looking for an enthusiastic Store Manager for our Stockbridge store. You'd be responsible for leading a teamto engage with the community to deliver the set Key Performance Indicators. You will have the autonomy to beinnovative in achieving your targets.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are "Happy to Talk Flexible Working".

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed toequality of opportunity and to providing a service which is free from unfair and unlawful discrimination. Wetherefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds ofoffending background.

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of ourmission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Stroke Nurse you can be the difference betweenpeople just surviving and really living.

You will be part of Scotland's leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. Our Community health support services form a nationwide network of local supportgroups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lungcondition or after a stroke.

The role of the Stroke Nurse is to facilitate a smooth transition from hospital back into the community, for peoplewho have had a stroke and their families. The Stroke Nurse helps them adjust to the changes associated with thestroke, through the provision of information, advice and support.

We are seeking an enthusiastic individual who is organised and motivated, with good communication skills. Candidatesmust have a first level general nursing qualification and have a minimum of 3 years post-registration experiencein either a hospital or community setting. Experience working with people affected by stroke is desirable.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

For an informal discussion please contact Dawn Manders, CHSS Lead Stroke Nurse, Grampian, on or mailto:

CHSS also supports flexible recruitment through Working Families and we are "Happy to Talk Flexible Working".

  • Astley Ainslie Hospital / Home Based (Remote)

Every day people with chest, heart and stroke conditions leave hospital scared and alone. You can be part of ourmission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Community Stroke Nurse you can be the difference betweenpeople just surviving and really living.

You will be part of Scotland's leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. Our Community health support services form a nationwide network of local supportgroups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lungcondition or after a stroke.

The role of the Stroke Nurse is to facilitate a smooth transition from hospital back into the community, for peoplewho have had a stroke and their families. The Stroke Nurse helps them adjust to the changes associated with thestroke, through the provision of information, advice and support.

We are seeking an enthusiastic individual who is organised and motivated, with good communication skills. Candidatesmust have a first level general nursing qualification and have a minimum of 3 years post-registration experiencein either a hospital or community setting. Experience working with people affected by stroke is desirable.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

For an informal discussion please contact Audrey Bruce, CHSS Lead Stroke Nurse, Lothian on or

CHSS also supports flexible recruitment through Working Families and we are "Happy to Talk Flexible Working".

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